Advantage Air Conditioning

Advantage Air Conditioning & Heating Inc. Terrible Customer Service Fort Pierce, Florida

16th of Jun, 2011 by User177798

Advantage A/C replaced a RUDD Compressor which failed prematurally less than a year ago 6/28/2010. While the unit was under warranty labor cost was not and I was charged $535. Now the same unit has failed again less than 1 year later. In speaking with Sam the owner, he informed me that the unit was still under warranty but that I would need to pay the labor cost to install the replacement unit again. I explained that this was the second time in less that 1 year that the compressor has failed and that I should not have to pay full cost to replace it again and wasn't there some sort of warranty on the install for at least the first year. Sam basically said that he doesn't make the units and that there wasn't anything he could do about it failing and that he only gives a 30 day warranty on labor (which was not documented anyway on the paperwork he provided and almost every other company I spoke with offered at least a 1 year labor waranty). I explained that we had a service contract and the unit was maintained by his company and if there were issues they should have known about it prior to breakdown. in addition these units are made to last at least 5 years and there must be some reason why they keep failing. I also asked if his technician made sure to check the system prior to the last installation to make sure there wasn't a problem that would cause the replacement unit to prematurally fail as well. At this point he bacame agaitated and stated that he hasn't left his desk in over 15 years and has no idea of what his tech did as part of the last replacement as it wasn't he who did it. I asked if it would be proper procedure for the technician to do that in order to insure that any problems would not carry over to replacment unit. He basically said that if the unit was going to fail it would have failed immediately not a year later. I stated that it seemed strange that two units which are supposed to last for at least five years have both failed must less than that. At this point I asked if we could work something out in regards to the labor cost for replacement, Sam reitierated that there was nothing he could do. My issues with this company is simple. I believe the company should stand behind their work and cover the labor costs for the replacement as the unit has not even lasted 1 year. We paid for the last replacement in good faith and even took a service contract with the company to maintain the unit. To have to pay another $500 less than a year later to replace the same unit is unacceptable and to have the owner of the company basically say Tough Luck - Too bad is even worse. I would strongly advise anyone from doing any business with a company with this attitude.

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