Americam Home Mortgage

Americam Home Mortgage Servicing, Inc. AHMSI Worst customer Service ever; Lost my financial information, English is apparently everyones second langua

5th of May, 2011 by User790263

Where to start. AHMSI has apparently lost all the bank statements and other personal financial information I faxed them per their request for my attempt at a third load modification program. The first attempt I was denied due to being current on my loan. I lost my job and was then unemployed for 23 months. An AHMSI rep. told me that I could re-apply, but that I needed to skip a payment first. When I followed his advice, AHMSI denied my second attempt at a loan modification their stated reason was that I did not make enough money. Once back to full time employment I caught back up and became yet again current with my loan. I re-applied again per their customer service represenative. I received the packet in the mail, filled out in it's entirety. When I called back in a week to verify they received my mailing, they told me it was deficient and that I needed to submit bank statements and a rental agreeeement for a roommate I had taken in. I then faxed in said documents and again waited a few days to call and verify they received everything. I had a successfull fax transmission sheet and verified their fax number, yet no one there could tell me what happened to all my financial statements I sent them. In fact they then asked me to re-fax everything, and admitted no one at their call centers would be able to verify they received anything for another 5 to 7 days. When dealing with time sensitive material, this company makes it impossible to get anything acomplished. They will not tell you names of supervisors, they will not call you back to verify the reception of important documents. Half their call center staff can barely speak English. I have spent more hours on the phone, faxing and mailing that to any other company in my life. Did I mention that they also send duplicates of all snail mail interactions (monthly statements, insurance offfers, loan modification packets..everything)
How about the fact they refused to use any data I provided in loan modification packets 1 and 2 for attempt number 3, even though some of the documentation was identical. I honestly beleive they go out of their way to make sure loan modifications cannot be completed in the allotted time frame. After nine years in the only home my daughter has ever known, I must wonder if the stopping of paying my mortgage, and the eventual foreclosure might be better than having to work with these people and their ilk.

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