Consumer reviews and reports on scam companies, bad products and services
American Utility Management
American Utility Management AUM billing,scam,overbilling,lying Oak Brook, Illinois
12th of Dec, 2010 by User184868
American Utility Management (AUM) provides the billing for our complex, which is owned by Village Green Companies. Like others who have filed reports about AUM's shady billing practices, I've found that AUM refuses to provide any details regarding how they arrive at customer bills. When confronted with a demand for billing details (through the BBB), their paralegal simply provides a copy of their PUBS billing formula, which takes the total consumption for the complex, subtracts a portion for "common area" use (paid by the complex) and uses a ratio (based on the number of tenants in an apartment) to determine the bill. Over the past year, my bill has gone up and down for no reason whatsoever; when I asked the complex to explain, they said that our village raised water rates. That kind of satisfied me until this month, when our bill dropped by over $4. As it is, we are being billed for around 6,000 gallons of water, based on our village's current rate, which is extremely high for a 2 person household where one person is at work 8+ hours/day. AUM, however, refuses to provide the "common area" percentage so I can determine if I am being overbilled (and considering that our bill went down as soon as they shut down the swimming pool, I suspect that's the reason). They claim that, as a third-party utility biller, they are not obligated to provide the same details that a utility normally does, such as how much water you are being billed for. They simply throw a figure at you and demand payment (which, as others have pointed out, often gets posted conveniently late, so they can tack on a late fee). They also charge each tenant a $3.75 "administrative fee" for the privilege of THEM sending YOU a bill (I think that fee should be paid by the people who contracted with them... namely, the complex). They are shady, and that is borne out by their refusal to provide transparency. Should anyone be expected to pay a bill when they have no idea what they are being billed for?
Comments
40 days ago by Shahelp
Aum is a rip off when I do not understand is how can your billing company bills somebody that's not even in your state Larry the mathematics because I live in St Paul Minnesota but I'm getting a bill from your company and your located in Illinois I think your company is a rip-off a scam

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1 days ago by User90356
Rod Jacobs, Rapist Landlord - Rod Jacobs, Rapist Landlord
There is this sick Negro pervert, by the name of Rod Jacobs, who lives at 520 2nd Avenue,...
2
2 days ago by davidanderson
CUBAAZ ICO Scam Exposed!! - I worked for 6 months on daily basis but CEO of Cubaaz...
CUBAAZ ICO Scam Exposed!! CEO of Cubaaz, Mickael Mosse didn't pay a single penny to their...
3
2 days ago by davidanderson
CUBAAZ Company - I worked for Cubaaz for 6 months but Mickael Mosse, CEO of...
CUBAAZ ICO Scam Exposed!! CEO of Cubaaz, Mickael Mosse didn't pay a single penny to their...
4
4 days ago by Watchman6880
Tressa Duniphan - Tressa Duniphan Brittany Meyersberger Beware Master Con...
Bountyhunter7, I am the OP. I never saw any of these comments over the years. If you see my reply...
5
5 days ago by sanjivrathore
CUBAAZ SCAM Exposed!!! cubaaz.io - Cubaaz didn't pay a Single penny to their Employees...
CEO of Cubaaz, Mickael Mosse didn't pay a single penny to their Employees. Mickael Mosse...
6
6 days ago by User49562
CUBAAZ Company - I worked for Cubaaz for 6 months but Mickael Mosse, CEO of...
CEO of Cubaaz, Mickael Mosse didn't pay a single penny to their Employees. Mickael Mosse...
7
7 days ago by fareena24
Four boy trucking owner - The owner of four boy trucking is fuck up. Robbing...
The owner of four boys trucking company shahab Roy khan took the amount of $8, 000 to do a job for...
8
9 days ago by Triniwoman346
Roy SHAHAB Khan - SCAM ARTIST claims he does TAX LEINS but STEALS your MONEY!
I have been dealing with this man for over a month. Gave him $2200 in cash and was supposed to...
9
12 days ago by Richard B. Davidson
Roy DeFranco of Hudson Bay Company New York City - Hiring Sex Workers From SeekingArrangement.com!
This post is complete BS, and obviously written by someone who is envious and jealous. Nicole...
10
14 days ago by annu
ORANGELAB (INDIA - ORANGELAB (INDIA) orangelab.in ORANGELAB CEO: LINGU...
yes chockalingam is a fraud now they have changed his company name virkshatech
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in