Consumer reviews and reports on scam companies, bad products and services
Antonline No Refund On Computer Roswell , Georgia
13th of Dec, 2010 by User239309
purchased a computer through another company Sears but found out it was shipped from Antonline. I decided to return the computer and purchase a different one, however, when I contacted Antonline they informed me I need to fill out a RMA form which would be reviewed within 24-48 hours. To my dismay 30 seconds after submitting the RMA form I went into my email and there was a note that indicated no RETURNS are allowed on computers. I think the rejection form was triggered because I answered YES to WAS THE SEAL BROKEN ON THE BOX.

The return policy does not specifically state that you CANNOT EVER return a computer if the seal has been broken on the box. In other words if you order in my case a computer then you should not open the box.


I am focusing specific attention to this line of the policy

( "Buyers Remorse" ) To request return authorization procedure, please email Customer Support at [email protected] The following products are not accepted for return and must be repaired by manufacturers' authorized service centers: personal care products, TVs and monitors, computer products, laser printers, scanners, fax and other devices with delicate optics.

This portion of the policy seems to imply that you cannot return a defected computer, not return a computer because you simply changed your mind.


This is the email I received from Antonline immediately after I filled out the RMA Form.

Unfortunately, products with customer caused item, packaging or accessory damage including manufacturer sealed broken OR that cannot be resold as new - exactly as you received the product are not eligible for return or refund. Packages returned without a valid RMA # on the shipping label will be refused.


I feel as if the policy should be clear for the consumer, since buying a computer is a huge investment and if you know that you can NEVER return it, consumer will think twice before making the purchase.

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

153 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
157 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
158 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in