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apex merchant group
APEX Merchant Group Representative Lied, Practically Held Me Hostage in My Own Store. Company Doesn't Care Plano, Texas
14th of Jun, 2011 by User776177
These guys are creeps. One of their salesmen came in to my store and basically wouldnt leave until I signed a deal with him. I felt trapped because I had customers in the store and I couldnt get rid of him. I actually considered calling the cops, but decided against it because I didnt want to make a scene. Now I wish I had. I felt totally harassed by the man that came in. To make it worse, I asked him if I would be under contract if I signed up for Apex and he told me no. I asked this question more than once. I also read through the paperwork to ensure that it didnt state a length of contract. When I got to the cancelation part, I asked the man again about it. I questioned why there would be a cancelation fee if there wasnt a term on the contact. He told me that it didnt apply to me since I wouldnt be getting equipment from Apex. He told me that only companies that received new equipment needed to be in a term contract. I read through everything I signed and I did not find anything about a length of agreement so I had no reason to doubt him. I felt awful about the exchange. Like I stated earlier, I really only signed paperwork with him to get him out of my store and with several assurances that I could cancel with no penalty or fees since I wouldnt be in a term contract. Of course, you know how this ends. I felt so lousy about our entire exchange that I switched merchant providers a few months later. I called to cancel my service with Apex and was informed that I was in a contract! I hung up, reread my contract from start to finish and still didnt find anything stating a length of term etc. so I called again a few days later. Apparently Apexs scam is that they are supposed to give you some sort of book along with all the paperwork that you sign. In the book is a section that states a length of term etc. I still maintain I never received such a book. I vaguely remember something to that effect coming up when the creepy guy was in my store but he was out and said it didnt matter. Ill admit I was naive. I believed him (and as I mentioned I really wanted him OUT!)
I didnt think someone would lie straight to my face like that over and over again. I also assumed that Apex would stand by their employees. I was wrong on both accounts. Apex doesnt care at all and gleefully took the money from my
account for canceling my contract with them. Bottom line: Dont trust anything this company tells you. If they were a consumer company theyd already be out of business.

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