Arc Computers Arc Group Holdings Pty Limited T/As Arc Computers (The Manager name is Stan Li as the shop name, but his real name is Stan Huh) Sydney,

14th of Nov, 2011 by User379549

Well, it all started back in 20/06/2011 as we decided to buy a new pc and we both want to try the local shop here in Liverpool area. Now this shop is close to our place where we live and that is why we went there in the first place. We both have saved up a fair bit of cash and it took us like 4 to 6 months or there abouts and we had like over $3500.00 in cash saved. Now, we didn't want to spend all that because we had other ideas on what things to get with the other money we saved after we paid in excess of the first initial of $2600.00 for the mainstream gaming machine. Ok. We both handed the first lot of cash that week and it took them 5 full working days to get it finished and delivered to our place. At the start of the set up and it was up and running. Now it was funny enough that Stan has said this to us that night before he left quite quickly because he said he has a son at the hospital which was his way of getting out fast and also said to me, just get you're game on and enjoy it while you can! Then I said thank you very much for this. And off he goes. Few hours later has came after I have been browsing around and having a look at the system and not long after that, guess what it came? There goes the system in 3 hours after it's been turned on and all I see was black screen with all the writings going down the screen and it was something that I never have experienced before and then I realise later that night after I tried to fix the problem, I had no success in trying to repair it or get it working properly. Then I realise, it became useless and dead after that lousy 3 hours being on the computer. Then I got really the s**t with it and I thought stuff this, I'm going to bed and I even told my friend about it, and she even got angry too. the next day came on the Saturday morning, I rang Stan and explained to him and said what the h*ll has happened to it and do you know what he said, it's sound like a virus and I got really angry at him. Because we never had this problem before. And that was $2600.00 dollar computer we spent on him and I realised after I had a good look at the system, Stan Huh SOLD us a complete USED computer. And he even done it again after we dealt with him after the Fair Trading as well. I can go on and on and on about what they have done to us and there is alot more to it than it meets the eye. My advice to you is, do not shop at the Arc Computers, they will rip you off and con you into making you pay for the damages that they put into you're system and make you pay more and even they will tell you to upgrade, because according to them, there is no replacement and you have to force them to Fair Trading to get things done, but that will only make it worst for you because they simply do not like it. So they will try and get their revenge back on you on the build. Which they did as I said, they done it again on the next build. They are LIARS and they will try anything to get out of it and will bring you down on every dollars you have and there is no REFUND according to them. We have spent well over $4000 on them ever since and not once, they ever paid us back for that they owe us. We have lots of documents and reciepts. We have full proof of this and they also deliberately took what we have paid for and adding more items to the list with out you're consent and make you pay more with out you knowing it too and they also have embarrassed us on the day. I also took photos of the damage items, but I don't know how to load it on the computer to get it out, I think I need some kind of special connection cord for it to work, but what is it, as I haven't done it before. I am willing to load it up once I get the cord fot it to actual show you the proof and the purchases of the reciepts. If you want to know I we got his real name? Luckily I have over heard his name in the Fair Trading. His name at the shop is Stan Li. But when it comes to the Fair Trading he must give them the full name and it was Stan Huh. These guys at the shop, never use real names, they use fake sure names so there for beware of it. I also have learnt by the word of mouth from a technician guy who has told us that the Arc Computers has started their business by buying the stock from an auction site as cheap as they can get and sell them for the full price of a new item to make it out that they are new, but they are really not and completely used items to just rip you off. As I said, this was by word of mouth of some one who must have known Arc many years ago and how they started it. Also to, when it comes to reciept invoice, Stan will try every thing to get out of from paying you back and what he does is, he makes pluses and minuses on the invoices so that he won't have to pay you anything. He will manipulate you and con you when he can so that you can't suspect what he is doing. And they will try and sell you faulty items and say no to you for refunds. Well, that's pretty much I covered everything about them and how we had very bad experience and they are very ignorant, rude and selfish and all they think of is the bottom line, money. I hope you have learnt you're lesson if you ever come across like this and never shop there again. Please take this message as a future preference and never shop with the Arc Computers.

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