|Au Pair in Argentina Anna Templeton, Isabel Glover, Anna Ashenden, Au Pair in Andalucia Negligence, false claims, inconsistency, legal bullying: Paid |
|2nd of Jan, 2012 by User519033 |
|Before Buenos Aires: False Claims of Placement Opportunities I sent in an application in August after the ladies at the agency told me that theyâ€™d definitely have a family situation ready for my October 21st arrival, since it usually takes about a month. So I sent them $250 via Google Checkout and waited. And waited. Over the course of 2 months, I followed up seven times and always got lots of positivity and zero substance (â€œIâ€™m confident weâ€™ll have something for you in timeâ€¦!â€). I never got any information about any family. No interviews. This was pretty suspicious, but I took my chances because I was pretty paranoid about being on my own in South America. A week before my flight, I followed up once more and this time the agency cameâ€¦kind of clean: â€œYou might want to get a hostel for your first few days here.â€ This is code for â€œWe donâ€™t really have anything for you.â€ Upon Arrival: Negligence/absence of service as website claims Well, I touched down in BA, found my way to a hostel and called the agency. Nothing. Emailed the agency. Nothing. What exactly did I pay $250 for? They promised me a SIM card, a transportation guide and help finding alternative accommodations. Nothing. I sent a pissed off follow-up email and got an apology from the agency director/owner Anna Templeton. She helpfully advised that I â€œsit tightâ€ in a hostel indefinitely until they find me a prospective family. Days? Weeks? Months? Should I get an apartment? She didnâ€™t really have an answer. Instead, I lost hundreds of dollars paying hostels. Finding a Placement: With a family that expressed it may not be able and willing to host/pay. Finally, I met Isabel Glover, a co-worker of Anna Templeton, who told me she had a great family for me to meet. Well, thatâ€™s nice. We went down to the suburbs to meet them: the mom Ileana, and her two daughters. I told Isabel Iâ€™d like to work with them. They did the same. I moved in. Things were good but rocky that first week. Ileana was annoyed at some of my habits and I was annoyed at some of hers. But we all really liked each other. The next step would be to sign a placement contract. We never signed anything because after only a week, something unexpected happened: Ileana pulled me aside and told me she canâ€™t afford to pay me. The agency was aware of that. She had told Isabel repeatedly that it was a lot of money for her and wasnâ€™t sure about it. They werenâ€™t even upfront about their placement fees, so she was actually facing 3 times more than she was expecting to pay. She also was never sure she wanted an au pair, but Isabel and the agency pressured her into a no-strings attached â€œtrial period.â€ The agency knew this was not going to be a successful placement. Thatâ€™s what I paid $250 for. The |
agency left me without a job, and without the kindness and friendship of Ileana, I would have been homeless too. Battle for a Refund
When I emailed the agency for a full refund, I received accusations and legal threats instead. They refused. They told me Iâ€™m not entitled to a refund since I was a bad au pair. Thatâ€™s not true- Ileana told Isabel repeatedly she liked me but couldnâ€™t afford this before she even
met me. She even let me stay with her family until I found a new place. She has since also chosen to NOT work with this agency again, upset over the undue pressure they put on her to host an au pair, and because they were not upfront with their fees. I eventually agreed to a â€œcompromise agreementâ€ that would allow me only a partial refund ("gesture of goodwill"). I was willing to accept that until I saw that without informing me, they had included a gag order that prevents me from ever discussing my unbelievable and terrible experience with the agency. Au Pair in Argentina provided me with negligent service that left me homeless and without a job- and they eventually kept my $250 fee because I refused to sign this. Again, in order to receive a refund for a service I did not receive, I was asked to sign a legal document that would allow them to sue me for ever talking my experience with Au Pair in Argentina. I signed no contract and no reasonable placement was ever offered to me. Unacceptable.
|It is quite standard for Au Pair Agencies to cover a fee; it goes towards administration, care while the au pairs are abroad, events and orientation. |
We have been working for 2 years successfully in Argentina with currently 30 happy au pairs placed with satisfied families, which I don’t think we could do if we were “fraudulent” or out to rip people off. Unfortunately there is not much we can do about a bitter au pair, who was asked to leave for not working properly and “treating the house like a hotel”, bad mouthing us across the internet, and of course she is entitled to her freedom of speech. The only thing we can rely on is the positive feedback that we consistently get from our clients content with our service and who know that we are true to our word.
|I would like to also ask as a matter of courtesy that Nandini desists from blackening the name of Isabel Glover who is simply an employee of Au Pair in Argentina and following Au Pair in Argentina procedure. Don’t you think it is a little unfair she is being dragged into it?|
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