| auto body fit network llc, Auto-BodyParts.com |
| Take money, do not send complete order. |
| 3rd of Mar, 2012 by PFD542 |
On February 7 2012, I placed an order #1200002166 with Auto-BodyParts.com for a headlight #D3592 ($50.24) and a fender #D0118-p ($248.13). I paid $298.37 by MasterCard. Later that day I received a call to review the order (good) and the explanation (bad) that free shipping meant I had to go to a Greyhound Bus terminal to pick up my order.
On February 23, 2012, I went to the Greyhound Bus Terminal in Hartford CT, to pick up my order from Auto-Body Parts.com. The package was not damaged in any way and was completely closed. The outer label and packing slip both indicated the headlight and fender were in the package. I opened the outer package, removed the inner cardboard, and all the bubble wrap. The only part in the package was the fender. The headlight was simply not there, it was never there. I immediately called the company and spoke to Marta. She instructed me to file a claim with Greyhound, send in the paper work, and then I would be sent the headlight.
I filed a claim with Greyhound. On February 25, 2012, I sent an email to [email protected] containing a written explanation, the order, the greyhound claim report, and the packing slip. They didn't read the email until February 27 after my 2nd call to Leann. After 2 more calls to Leann on March 1 she said I have to wait to see what Greyhound does. I requested to speak to her supervisor, the owner , Peter. Numerous calls to the owner, Peter, have gone unreturned.
They took my money, they never shipped the headlight, and now they want Greyhound to pay! Unbelievable. Do not do business with this firm. |
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I cannot believe any company in business today can exist with the poor quality and less than professional customer service personnel I’ve experienced dealing with Auto-BodyParts.com. My situation is very similar to the previous post…except I’ve yet to receive my order.
Initially I placed an order online in February for headlights and a mounting bracket for my son’s 1995 Mustang. I received an order confirmation e-mail indicating another e-mail would be sent when the parts shipped. Apparently someone called leaving a message indicating there was a problem with my order asking me to call them…not an 800 number I might add. Not a real problem with free nationwide calling today. Anyway, I called the following Saturday morning only to have a lady answer and put me on hold. I waited roughly 10 minutes and decided to call back thinking my call may have been forgotten. I called back and a guy answers indicating he was going to put me on hold…when I indicated I had been on hold before…he started giving me some grief asking why I hung up. When I indicated I was on hold for awhile and thought I had been forgotten, he told me that I needed to wait my turn and went on to tell me it was Saturday and they weren’t even supposed to be in the office. He said they only came in to help people…and then I indicated that all I was doing is returning a call from them earlier in the week about my order. Then what I already thought was poor customer service got worse…the guy asked me for my order number so he could cancel the order. I was shocked…I had the call speaker phone thinking I was going to be put on hold again so my wife hear the entire conversation. Needless to say, we were both very shocked. I hung up on the guy…
I immediately logged on to the website and selected the contact a manage button and detailed the customer service problem hoping for a resolve. After a few days with no response, I tried calling the customer service number again (during the week)…hoping for a better experience. It was mildly better and very similar to a previous post… they explained that one of the parts was too large to ship any other way than Greyhound. I have been shipping items for years (large items) and never found anything that couldn’t be shipped to my door but that’s another issue all together. I offered to go along with the Greyhound option just to get the parts. After I thought we were done, the lady asked me to hang on… she comes back on the phone indicating she was going to ship the parts to my door after all…and gives me a confirmation number. I asked which career the number was for and she was illusive. After the call, I punched the number into Google and it appeared to be a FedEx Number. I tried to verify the shipment several days afterwards without any success and began to realize I had been deceived.
I have called back several times the past few weeks and it’s the same scenario… I realized that I was being played. No problem I thought…I’ll just go find the parts I need somewhere else. Well, until I realized they have charge my credit card several hundred dollars for the parts in question. I am now in the process of contesting the charges against my account with my bank and writing a letter to our State Attorney General regarding the poor business practice by this company. I plan to make as many consumer postings about this problem as I possibly can. There is just no excuse for poor customer service these days—particularly in this economy. |
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I cannot believe any company in business today can exist with the poor quality and less than professional customer service personnel I’ve experienced dealing with Auto-BodyParts.com. My situation is very similar to the previous post…except I’ve yet to receive my order.
Initially I placed an order online in February for headlights and a mounting bracket for my son’s 1995 Mustang. I received an order confirmation e-mail indicating another e-mail would be sent when the parts shipped. Apparently someone called leaving a message indicating there was a problem with my order asking me to call them…not an 800 number I might add. Not a real problem with free nationwide calling today. Anyway, I called the following Saturday morning only to have a lady answer and put me on hold. I waited roughly 10 minutes and decided to call back thinking my call may have been forgotten. I called back and a guy answers indicating he was going to put me on hold…when I indicated I had been on hold before…he started giving me some grief asking why I hung up. When I indicated I was on hold for awhile and thought I had been forgotten, he told me that I needed to wait my turn and went on to tell me it was Saturday and they weren’t even supposed to be in the office. He said they only came in to help people…and then I indicated that all I was doing is returning a call from them earlier in the week about my order. Then what I already thought was poor customer service got worse…the guy asked me for my order number so he could cancel the order. I was shocked…I had the call speaker phone thinking I was going to be put on hold again so my wife hear the entire conversation. Needless to say, we were both very shocked. I hung up on the guy…
I immediately logged on to the website and selected the contact a manage button and detailed the customer service problem hoping for a resolve. After a few days with no response, I tried calling the customer service number again (during the week)…hoping for a better experience. It was mildly better and very similar to a previous post… they explained that one of the parts was too large to ship any other way than Greyhound. I have been shipping items for years (large items) and never found anything that couldn’t be shipped to my door but that’s another issue all together. I offered to go along with the Greyhound option just to get the parts. After I thought we were done, the lady asked me to hang on… she comes back on the phone indicating she was going to ship the parts to my door after all…and gives me a confirmation number. I asked which career the number was for and she was illusive. After the call, I punched the number into Google and it appeared to be a FedEx Number. I tried to verify the shipment several days afterwards without any success and began to realize I had been deceived.
I have called back several times the past few weeks and it’s the same scenario… I realized that I was being played. No problem I thought…I’ll just go find the parts I need somewhere else. Well, until I realized they have charge my credit card several hundred dollars for the parts in question. I am now in the process of contesting the charges against my account with my bank and writing a letter to our State Attorney General regarding the poor business practice by this company. I plan to make as many consumer postings about this problem as I possibly can. There is just no excuse for poor customer service these days—particularly in this economy. |
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| I ordered a pair of painted bumpers from Auto-BodyParts.com mid-March. They made arrangements for shipment to my nearest Greyhound terminal the following day, and I was told they would be shipped in 10 days. 10 days past, and I heard nothing, so I sent an email using their supplied online tracking form. After two days of no response, I called and was told it was actually 15 days to ship painted parts and that they don't always get to their emails on a daily basis. This was disturbing to me, but I gave them some time. I continued to call every few days, and was placed on hold for extended periods of time (20 to 30 minutes) and then given a barrage of excuses as to why my parts were not shipped. After four weeks, during one of my phone calls, I was told that one of my parts was unavailable, so I was refunded for this part after I asked for the refund. Finally, after the fifth week, I called to just cancel the order entirely, when I was informed that my order was shipped. A Greyhound tracking # was given to me. I promptly called Greydhound and was told that the number was issued, but the package was never dropped off at the terminal. The operator at Auto-Bodyparts told me it that my package was in Texas. With no way to prove to me that the part shipped, I again requested a full refund, and was declined. My credit card has insurance to protect my purchases, so I simply reported this to them, and now they are involved. The case manager from my credit card company told me that these practices are not very rare and that it is very simple to issue a tracking number without shipping merchandise. Please look carefully before purchasing auto parts online as this company uses different names including Auto-BodyParts.com, OEMBumpers.com and AutoBody Fit, LLC (their EBay store name). |
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