Consumer reviews and reports on scam companies, bad products and services
AVOID AT ALL COSTS: DISREPUTABLE AND CAUSED DAMAGESheer incompetence or active maliciousness?I used
29th of Nov, 2010 by User480533
AVOID AT ALL COSTS: DISREPUTABLE AND CAUSED DAMAGESheer incompetence or active maliciousness?I used to be a loyal Pepboys customer, but this PepBoys will rip you off! A repair that should have cost less than $600 and one day ended up costing me over $1200 and several days of frustration. The Pepboys not only damaged my car in the repair, but they denied the damage, and refused to return my car unless I signed a statement essentially saying I couldn't sue.I'd always used Pepboys in Chicago, and so upon moving to Philadelphia, I found a Pepboys when I needed to have my shocks replaced and my car aligned. I purchased OEM shocks and took it to a local Pepboys to have it installed. They performed the replacement and alignment for $650 and that's when my problems started. My ABS brake light came on immediately after the repair. When I called the PepBoys, they said they had nothing to do with ABS light. After a simple google search I found the cause: the Toyota Service Board (TSB) put out an annoucenment letting people know the sensors must be removed from the rear before changing the struts. If this is not done then the weight of the drum or disc brakes will pull on the wire and break the wire internal to the shielding causing the ABS light to go on. I called the manager and explained this and he denied removing sensors before replacing struts was standard practice saying, "We never remove the sensors when changing the struts." I was dumbfounded at this but I dropped the car off again and rented a car. After 2 days and $130 in rental car costs, Pepboys said nothing was wrong. I then took my car to another repair shop and they immediately diagnosed the problem as the one I had found online. This repair shop said that that particular Pepboys has a reputation for poor work and claiming work they never do (which would explain why my car still veered toward the right). They were even able to name the repairman. I was horrified as I realized Pepboys had ripped me off.I took the car back to the Pepboys, explained the diagnosis, and they still refused any responsibility. I finally convinced them to change at least the drivers' side ABS sensor and hoped that would resolve the problem. They claimed to fix it gave me the old sensor and it was cracked. This contradicted their earlier claim that they couldn't find any problems. They then made me sign a statement that I woulnd't hold them accountable for any more repairs before they would give me back my keys. The ABS light was still on. A few days later, the splash guard of my wheel came off while I was driving. This was most likely Pepboy's fault as well since they had to remove the splash guard to replace the struts.I took my car back to the other repair shop that did the diagnosis and changed out the rear passenger side ABS sensor and replaced the splash guard for another $337. The light finally went off.So in summary, Pepboys:- Replaced struts for $575- Potentially lied about aligning my car, charging $75- Damaged TWO ABS sensors which I had to replace for $337- Took two days to lie about my sensors not being damaged costing $130 in rental car fees- Destroyed my splash guard which I had to get reattached- Refused to give my car back unless I signed a statement releasing them from responsibilityI am posting this online, reporting this to 1-800-Pepboys (which is worthless), and the Better Business Bureau. I have all my receipts to prove what happened and am not exaggerating. This PepBoys has caused me so much headache. I wish they were only incompetent.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
87 days ago by ned l.
Teresa Violet Arasheben - Teresa Violet Arasheben---The best person to work ans...
(This Post is in reply to "Alex P." And the FALSE allegations by "Alex...
2
383 days ago by Notagain5275
John Allen Stewart ( Signature Solutions ) ( Liquid Secrets Inc ) ( J&A Premier Capital Corp ) - Trade Scam Scheme : DO NOT SENT THIS GUY MONEY
John's personal and business operations will constantly be updated every 30 days and his...
3
436 days ago by FoolMeOnceShameOnYou
CableLink Solutions - Suncontracted us to do work & never paid
Wendy Reynolds reached out to us on behalf of the company owner who is trying to get things caught...
4
455 days ago by laphotographer
Michael Silberman - Michael Silberman DISTURBED SILBERMAN THREATENING &...
It's a shame that I can't find a way to delete my previous post. (above). In the...
5
478 days ago by FoolMeOnceShameOnYou
Expect Payment Solutions - Derek Garvin - Credit Card Processing Scam Artist
Where to even start. I'm a small business owner who had done business with Expect for about...
6
522 days ago by User445499
DO NOT DEAL WITH STEFAN SNYDERS/////Bitcoin.de - Scammer/LIAR
Hi CrookedlyBouquet Please provide the trade ID of the trade you are referring to, will take a...
8
539 days ago by 666invocation
Elizabeth C. Pellerin - SOCIOPATH
Lucifer's spawn, invoke me
9
542 days ago by Fuckmichaelscamese
Michael Salese - Michael Salese Getting ripped off by Mike Salese Bangor ,...
FUCK MICAHEL SALESE. I hope he gets burned alive!!! His children too!!
10
544 days ago by javierluna
ebay seller starpics4u - selling fake autographs to the consumers online
ebay seller starpics4u is an autograph forger. He doesn't always go out and get autographs...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in