| Bankers Warranty Group |
| Bankers Warranty Group BWG Bogus Insurance for cellular phone St. Petersburg, Florida |
| 15th of Jul, 2011 by User243315 |
In July of 2010 I purchased a Blackberry Storm II which within less than a week had the screen explode due to
temperature change. I had not purchased insurance on the phone when I purchased it so was going to be out of luck. Fortunately Verizon replaced the phone as this was not an abuse situation. After that I purchased the insurance offered
by Car Toys, at a cost of $279.00. Having listened to one of their sales associates tell me that the phone would be replaced if lost or stolen, broken, run over or confronted with any other malady. I scanned their brochure and
noted the same promises. On June 5th, 2011, while on a motorcycle trip in Mississippi, my cell phone departed the windshield bag on my motorcycle at 75 mph and to say the least was destroyed. Confident I would have a replacement phone shipped to me by your insurance company I called them with my claim. I made contact with a representative and explained my plight. The representative asked if I had the remains of the phone, to which I replied I did not as it was in the middle of a 75 mph freeway and I wasnt about to run out in traffic to attempt to recover it. The rep stated that without the parts the loss would not be covered. I asked for a supervisor and after a long hold was given another individual who in effect gave the same answer. I advised I would re-contact them when I returned home from my trip.
Upon my return to Beaverton, OR I again contacted Bankers Warranty Group and spoke with a rep named Natalie, I explained my plight and asked where she wanted me to send the parts of the phone. Natalie asked to put me on hold while she entered the data into her computer. After a few minutes, Natalie returned to my call and said that while she was sorry for my loss of the phone it would not be covered as it had been in transit. I explained to her that it was a
mobile phone and that mobile phones are designed to be in transit. I again asked for a supervisor and was passed off to Rick, who informed me the phone was in transit and therefore not covered. I asked when it would be covered and
was told if I dropped it while sitting in a chair in my living room it would probably be covered. I think you can see where this is leading. I then reviewed the exemptions from coverage in the brochure (I never received a policy, as your
company sent it to an old address) and noted that not only do phones in transit not have coverage, but also if you are using your phone for a commercial purpose it is not covered (Realtors, Doctors, Lawyers, Cops, to name a few;
while in the course of their business?), for that matter in reviewing the exemptions there seems to be no way a phone is ever covered. In addition I noted the insurance company charges deductibles at various rates depending on
what phone you have. Funny, the sales person told me the phone would be replaced at no cost and never mentioned a deductible. Funnier their brochure implies the same thing on the outside cover. I have written a letter to all fifty States Insurance Commissioners with a copy of Car Toys sales brochure,
outlining my issue with this policy. It is my hope they will take action against Bankers Warranty Group. |
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