Consumer reviews and reports on scam companies, bad products and services
Best Buy
Best Buy refused to exchange a damaged laptop computer that I did not damage West Hartford, Connecticut
12th of May, 2011 by User283604
I bought a laptop computer on April 9, 2011 from Best Buy in West Hartford, Connecticut to be used in my public accounting business. Even though it was during tax season and I would not have time to set up the computer, buy and load all of the programs that I needed, and all of the data from my older laptop, it was on sale so I bought it then, contemplating setting up the computer after tax season. Since tax season for me ended one week ago, I recently opened the sealed and undamaged box, only to discover that the computer screen had been damaged. I immediately returned it to the store, only to be accused of dropping the computer myself, and that Best Buy would not exchange the computer for an undamaged one. I did not drop the computer. I deliberately left it sealed and packaged to protect it from being damaged. Imagine spending over $900 for a computer, thinking that if there were any problem with the computer, that the store would stand behind it. I didn't ask for my money back; I merely asked for an exchange with an undamaged computer. And the store refused to replace it with an undamaged computer. I will never purchase anything from Best Buy again. And if you value your money, you would be advised not to buy anything from Best Buy. What was I supposed to do? Before I purchased the computer and taken it from the store, had the salepeople unbox the computer, and try it all out to see if it worked. I was told by an employee at Best Buy that it has questioned buyers bringing back items even one hour after the purchase. Is that the way to treat one's customers? What a store! What lousy customer service. I will never buy anything from Best Buy again.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
204 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
3
208 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
6
209 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in