Best Buy Sold me crap Kodak Playtouch Video Camera with broken zoom New York, New York

31st of Oct, 2011 by User845867

I bought a Kodak Playtouch at the Best Buy store on 63rd St and Broadway on 10/14. I went to use it to tape my set and the zoom didn't work. I was working Vegas as a comedian so when I got home on 11/1 I went to the closest Best Buy. I waited in the CS line for 10 minutes. The CS woman told me that I had to show it to the Geek Squad guy to determine if it was defective. I waited 10 minutes in the Geek Squad line and then 10 more minutes while the guy looked at my camera. He said the zoom was defective but that he couldn't do anything other than send me back to the CS line. I waited in line 10 more minutes and the CS guy was very douchy. Very rude. Told me that it didn't matter because I was 2 days past the refund. I told him I was on the road in Vegas and brought it back the first day I was back. He was even more douchy and bloated and started to yell at me about the return policy. I told him that I did not have access to a car in Vegas and the closest Best Buy was 3.4 miles away and I would have had to walk down a freeway to get there or take a cab, which would have cost 20 bucks each way. He yelled at me more and incredibly one of his coworkers heckled me. Remember, I just spent $150 bucks on a video camera I cannot use, was determined to be defective and have only had for 16 days. Bloated dude told me I was SOL and out $150 bucks. My only recourse was to go back to "the store I bought the camera from" and I said, "You mean, you....Best Buy, which is why I'm standing here," and he said, "Yes, we're all Best Buy but you have to go back to the original store where it was purchased and ask them to give you a refund."

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