Bill Jacobs BMW Grant Pollard GM Deceptive, fraudulent Naperville, Illinois

28th of Jan, 2013 by User195517

After buying a BMW I was getting some indications that some general service work needed to be completed. After bring my car into the local BMW dealer Bill Jacobs BMW my work was completed under warranty as well as additional items that they told me that needed to be fixed. Some of the items like breaks we also fixed and I was told that they were covered with the maintenance agreement that came with the car. I was surprised to learn that breaks were covered because they are not normally covered. I remember being told by the staff at BIll Jacobs BMW that BMW maintenance agreement is real good and covers a lot of stuff not typically covered. A month or so later I was getting calls from Bill Jacobs BMW letting me know there they had additional service recommendations. I did not initially come in due to other commitments. After their persistence in calling me (they called at least 3 times) I agreed to bring the car in for the work. At that time my battery was going defective and i asked them to look at that as well and i was told it needed to be replaced. I was asked to sign an agreement authorizing them to work on my car. Those were the exact words used by the service advisor. I signed the agreement. Never one time did he say these are the services we will perform in your car and this is the cost for the service. When I went to pick up the car after the work was completed I was handed a bill for over 1300.00. I refused to pay the bill as the dealer never told me this service was something that was to be paid for. They were very deceptive. They released my vehicle without any hesitation. A month later I get a call from the police who were threatening to arrest me for theft of service. A warrant was issued for my arrest for a civil issue. Bill Jacobs BMW in Naperville Illinois used deceptive business practices and I would highly recommend avoiding doing business with them.

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