| Bluepay. Inc |
| Bluepay. Inc ILLEGALBUSINESS PRACTICES THAT WILL HURT YOUR BUSINESS Chicago, Illinois |
| 3rd of Aug, 2011 by User659625 |
DO NOT DO BUSINESS WITH THEM: THEY USE IMMORALAND LIKELY ILLEGALBUSINESS PRACTICES THAT WILL HURT YOUR BUSINESS In short, Bluepay INC. contacted my bank without notifying me first and suspended my entire business account! In addition, they are holding onto $4912.02 that I processed with their companybut have neither released the funds to me, nor refunded the money to my clients. This is $4912.02 that I worked for, and yet they are keeping it for themselves! This has to be illegal, so I know that I will eventually get the funds releasedbut making them do so is only a waste of my time. And this is time that I should be spending on my business, not on fighting these reprehensible business practices. I have included more details about the experience I went through with Bluepay INC. below so that you can see why I absolutely recommend that you DO NOT DO BUSINESS with them: I have been a business owner for 11 years, and I signed up with Bluepay INC. in July 2011. I then processed about $4912.02 with them. About three weeks later, I went to the bank that I have been banking with for 15 years. When I went to the window, the clerk told me that my entire account had been frozen. The first thing I thought was that somebody had hacked into my business bank account, and I was so worried and stunned I thought that I might have a heart attack. Since I have been banking with them for 15 years, they were definitely trying to help me, and one of the officers stepped in right away and started making phone calls to find out what was going on. It turned out that without even calling me, Bluepay INC. incorrectly reported to my bank that I was making fraudulent transactions, and my entire bank account was frozen. Once my bank discovered what had happened, they immediately released my accounts fundsthough not the $4912.02 that I had processed with Bluepay INC.. I went right back to my office and called Bluepay INC.. My first question was how they can possibly do something like this without even calling me. I spoke with George Jackson, who lied to me and told me that it wasnt Bluepay INC. who had done this. He then asked me for the receipts of the transactions that they had processed. I provided all of the requested information immediately and also attached my business license. When I called to confirm that he had received all of the information, he assured me that he had everything and would get back to me the next day. Of course, I didn't receive a call. So on the next business day I sent him an email and left him a voicemail. A couple of hours later George Jackson called me and told me that my account was suspended. Based on my experience with the fact that they had incorrectly reported to my bank that I was making fraudulent transactions and also had my entire bank account frozen, I told him I didnt want to do business with them anyway. However, I told him that I expected the $4912.02 I processed with them to be released to me. He gave me a vague responseafter which I still didnt know what would happen with my money. Soon after, I called him again and demanded that he very clearly tell me what would happen with my money that they had processed. Again, he gave me unclear responses. Then, I flatly told him that if they didnt refund the money to my clients or post it to my bank account, I would call all of my clients and have them cancel the charges I had processed with themand if Bluepay INC. gave me a hard time about refunding or releasing my money, I would sue them. Three hours later, I saw on my bank statement that the money had been placed on hold for one month and an investigator had been assigned to look into these transactions. So my money has still not been refunded or released. The irony here is that Bluepay INC. reported me of having fraudulent transactions, when they are the ones who have processed my clients cards but are keeping the money themselves!! If this isnt a fraudulent business practice, I dont know what is! Clearly, Bluepay INC. doesnt deserve anybody's business, and I am urging anyone who reads this review to think hard before doing business with them.
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Blue Pay also ripped me off as well, I made a better business complaint against their so called A+ rating.
When I realized the amounts of charges they were taking from me illegally and I complained the terminated my service but charged me a $295 cancellation fee and took it right out of my account even though they owed me over $300 in the fees they illegally took from account.
It is interesting that so many people have been scammed by blue pay but they continue to take a A+ rating with the BBB they must be paying BBB for their rating because I am had a horrible experience and just like the above writer I highly recommend that you DO NOT use Bluepay!! There are many great merchant services but Bluepay is definately not one of them. |
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BluePay wrote, “Mr. Marinov mis-represented the nature of his business on his merchant application.”
In response: Again, I never misrepresented the nature of my business on my merchant application. As I said before, I am an appliance repair company. I have been an appliance repair authorized dealer for 11 years. I also do advertising and marketing for appliance repair independent contractors nationwide. I told this all to Tom Antonelli, the sales person who signed me up with BluePay.
BluePay wrote: “As a result, BluePay established a security reserve for the activity that he processed.”
In response: What they call a “security reserve” is actually $4912.02 that I worked for. I charged $4912.02 worth of cards through BluePay and then they suspended my account. Their decision to suspend my account is their choice. However, they also then held on to the money. I repeatedly asked them to either release the money to me or to return it to my clients, but they continually refused to do either. There was no reason to keep my money as a “security reserve” because they were not processing cards for my company any more. If they were no longer processing cards for me, what were they securing themselves against?
BluePay then said that I could contact them after August 12, 2011. However, they did not mention that in addition to keeping the money that I worked for as a “security reserve, ” they also reported me to the Match list, a database file that is most commonly known as the Terminated Merchant File "TMF." Once you are put on this list, all MasterCard and Visa processing banks know about it. This is essentially a merchant account blacklist that alerts all merchant account companies that you have been accused of doing something risky or fraudulent. And, even in a case like this—when the accusations are false—it is almost impossible to be removed. The only way to be removed is to have the company that put you on it then take you off of it.
However, on Monday Aug. 8, I did not know that my company had been put on the Match list, nor did I know what the Match list is. So I was shocked when I received a phone call from a merchant company that I have worked with for over a year, long before any association with BluePay, to tell me that they were canceling my account because they received a concerning report about my business. This is a company that had sent a representative to my office to validate my business and is a company that I have never had any charge backs with or problems with the cards that I processed with them. Still, I am on the Match list / Terminated Merchant File (TMF), so they canceled my account.
Then, twenty minutes later, I received a similar call from American Express. In this case, I had worked with them for 11 years and have had never had a problem. But they also said that they received a warning report from BluePay and because of this they suspended my account for one year.
Since then I have made numerous calls to different people at BluePay in order to try to solve these problems. A number of times I have spoken with George, a representative in the risk department—and the last time that I called him he just hang up on me. I also spoke with Tom Antonelli, the sales agent who signed me up with BluePay. As I mentioned, he agreed that I had not misrepresented my business, but he offered no help for how to solve these problems. And a couple of times Tom Antonelli gave me incorrect phone numbers of other people to call in the company. Finally, Tom Antonelli gave me the correct phone number for Mark, also with the risk department. I was referred to him because he was well aware of the situation. But the first time I talked to him he lied and told me that he didn’t know anything about the Match list / Terminated Merchant File (TMF). After I pressed him, he admitted that BluePay had notified other merchants something about my business (though, he wouldn’t say what BluePay said about my company to the other merchant companies). He then said that it is totally up to those companies if they want to do business with me. This may be true, but these other companies were told lies about my business that made it seem like I was doing something risky or fraudulent (I don’t know for sure what it is that they were told since no one will tell me exactly what BluePay has accused me of).
In summary, holding on to my money and putting my company on the Match list / Terminated Merchant File (TMF), is no small matter in my business. I work 60 to 70 hours a week to run my business, yet BluePay has arbitrarily targeted my company with no warning and for no reason. At this point, I am demanding that the money be either returned to my clients or released to me by Aug.16, 2011. I am also demanding that BluePay remove me immediately from the Match list / Terminated Merchant File (TMF). If BluePay does not do these things, I will file a lawsuit against them. |
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