Consumer reviews and reports on scam companies, bad products and services
Business owner mistook me for someone else on the phone, and was extremely rude, violent, unprofessi
29th of Jan, 2010 by User385517
Business
owner mistook me for someone else on the phone, and was extremely rude,
violent, unprofessional and inappropriate.
I called Beach Buffers to make an appointment for a car detail. I spoke
with owner, Ken LaPoint. Initially he was accommodating and
professional. I requested a car detail the following day. He said he
would be able to do it. I told him I used his services in the past, and
was a returning customer. He asked what kind of car, and how much he
charged me. I told him and he said he was trying to remember me. Then
he said, "you haven't been here in ages" (like it was a crime, and he
was really offended). I replied, "Yes, it's been a while, because I had
some hardships with work, and I was not able to afford getting my car
detailed." His tone of voice, and attitude changed, and he became very
aggravated! He said, "No, I won't do your car, I told you last time not
to come back"! I was taken by surprise, and in shock! My feelings were
hurt, and I tried to explain I was never told not to return to the
business.He became increasing violent, even yelling and saying, "I
remember who you are, you're real picky."Honestly, I think anyone
paying $200 for a car detail is going to be 'picky'! I said, "I'm
sorry, but I think you have me mistaken with someone else." However, he
was not cooling down. He continued on a rampage repeating the above
information. I said "Oh, Ok, thank you" and hung up!

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