Consumer reviews and reports on scam companies, bad products and services
CAPITAL ONE AUTO
CAPITAL ONE AUTO FINANCE Auto Repo'd, Paid Past Due Balance Including Two Months in Advance and Would Not Release Car. Plano, Texas
19th of Jun, 2011 by User991872
Purchased a new car at the dealership back in 11/2006. Due to financial hardship I did miss two months of payments which put me 60 days past due, which was actually 40 days past due, bottom line, I do admit I was late and my fault. Therefore, the car was picked up late in the evening while we were asleep. Called local Law Enforcement, assuming the car was stolen, the Officer informed me the vehicle was repo'd and needed to call the finance company(COAF). Called COAF and asked them what do I need to do get the vehicle returned to me. They instructed me that I needed to pay the past due balance of two months and another two months in advance. I did exactly as instructed and paid the past due balance and the two months in advance, showing good faith. Called the wrecking company that impounded my vehicle and asked them what would they need from me to pick up the car since I settled my financial issues with COAF. All I get in return from one of the employee is nasty response stating that I have should have made my payments on time so I went off on him stating that was no way to treat people which angered him even more making the statement "Do Not F***ing tell me how to treat people and I will personally see to it that I will never get my car back", between and the cursing and insults I was able to get the address to pick up car. What he did next was unbelievable, he called COAF immediately and made the statement that I threaten him, which I did not do. COAF called me stating that will not release the vehicle because there was an issue with the wrecking company because he was in fear of his life, for what I did not know. Called back COAF and persuaded them if I had Law Enforcement Officer at the location would the car be released and they agreed. Showed up with the Officer waited over 45 mins and the attendent at the wrecking company said the bank will not release the vehicle. Called COAF immediately stated, that they would not release the car pending on an investigation, What Investigation???? Two months passed and finally got a call from COAF wanting a car payment. I commented, "A Payment, are you kidding me, I do not even have the car." I told them give me my car back and I will make the payment that is due. They told me, the car was sold at auction and cannot return the vehicle back to me. I concluded to by telling them I am not going to make a payment for something I do not have in my possession. Been going back and forth with this issue for nearly four years with a black eye on my credit report owing 12k. Do Not Do Business with Capital One Auto Finance they are a scam.
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