Consumer reviews and reports on scam companies, bad products and services
CenturyLink
Centurylink CenturyTel Defrauds DHS, Takes Advantage of Low Income Individuals Carol Stream, Nationwide
17th of Mar, 2011 by User771640
Background:
I am, to put it uncharitably, poor white trash. I'm unemployed, and struggling desperately to make ends meet. I qualify for Colorado's "LEAP" program, which expands to "Low Energy Assistance Program". By merit of that, I also qualify for LITAP, which is the Low Income Telephone Assistance Program. I have the most basic service CenturyLink offers for my area, which is 22.90/mo for local telephone service. Since June of 2010, I have been eligible for Colorado's LITAP, which pays half of your telephone bill. According to Colorado's Department of Human Services, I've also been enrolled in the program. Colorado has an automated telephone number (1-800-782-0721) which you can call and verify your application's been approved. I originally applied in April of 2010, which required mailing in an application (downloaded form). Complaint:
CenturyLink has not applied LITAP to my account. Contacting CenturyLink's online support results in an email stating that "This is not applied to your account." and that I need to contact my Department of Human Services to remedy the situation. Which, of course, says I'm approved, and enrolled in the program. I managed to get an actual human by emailing Colorado's DHS, LITAP department, who, again, faxed notification of my eligibility and enrollment in February of 2011. A month later, CenturyLink claims to have no record of this. The end result is CenturyLink appears to be taking state money, meant to be applied to the accounts of low income individuals, and 'losing' the paperwork. If this is the case, CenturyLink's defrauding the government, and should be held accountable. Further thoughts:
When attempting to deal with this, every communication with CenturyLink resulted in the service representative trying to 'upsell' me a service; high-speed internet, or DirecTV, for example. I'm at a loss as to how someone who can't pay their phone bill is going to be able to afford to pay for a TV subscription. It's humiliating enough to have to ask for government assistance, and if it weren't so degrading, there wouldn't be incentive to get off it. However, CenturyLink's interaction with people who really are at the lowest point they can be financially is inappropriate and exploitive. And, if they're taking tax money and not applying it to the accounts it's tagged for, illegal, as well. Where I live, there isn't a choice for telephone service, other than CenturyLink. The only actual available "Highspeed Internet" is via satellite, the latency of which prevents VoIP from being an option. If you're in an area where you have a choice, consider avoiding CenturyLink.
Comments
2968 days ago by CenturyLinkJoey
User771640,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with your service. If you email me at [email protected] I'll be happy to help out. Be sure to include your name, account information and reference your post here on scam informer. Thanks.

Joey H
CenturyLink Customer Outreach
[email protected]

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
11 days ago by Amaljohan
Asset Gold Pvt.Ltd - Migration Fraud
ඔබත් කදානෙහි පිහිටි Asset Gold නමැති...
2
254 days ago by Notagain5275
John Allen Stewart ( Signature Solutions ) ( Liquid Secrets Inc ) ( J&A Premier Capital Corp ) - Trade Scam Scheme : DO NOT SENT THIS GUY MONEY
John's personal and business operations will constantly be updated every 30 days and his...
3
308 days ago by FoolMeOnceShameOnYou
CableLink Solutions - Suncontracted us to do work & never paid
Wendy Reynolds reached out to us on behalf of the company owner who is trying to get things caught...
4
327 days ago by laphotographer
Michael Silberman - Michael Silberman DISTURBED SILBERMAN THREATENING &...
It's a shame that I can't find a way to delete my previous post. (above). In the...
5
349 days ago by FoolMeOnceShameOnYou
Expect Payment Solutions - Derek Garvin - Credit Card Processing Scam Artist
Where to even start. I'm a small business owner who had done business with Expect for about...
6
394 days ago by User445499
DO NOT DEAL WITH STEFAN SNYDERS/////Bitcoin.de - Scammer/LIAR
Hi CrookedlyBouquet Please provide the trade ID of the trade you are referring to, will take a...
8
410 days ago by 666invocation
Elizabeth C. Pellerin - SOCIOPATH
Lucifer's spawn, invoke me
9
413 days ago by Fuckmichaelscamese
Michael Salese - Michael Salese Getting ripped off by Mike Salese Bangor ,...
FUCK MICAHEL SALESE. I hope he gets burned alive!!! His children too!!
10
415 days ago by javierluna
ebay seller starpics4u - selling fake autographs to the consumers online
ebay seller starpics4u is an autograph forger. He doesn't always go out and get autographs...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in