Cisco

Cisco Linksys Linksys Router Scam Irvine, California

21st of Dec, 2010 by User283933

I purchased a new AT&T modem to replace a defective older model 17
December 2010. Upon replacement the Linksys Model WRT54G would not
connect or function. My daughter called Linksys and was told the model
was over a year old and no longer under warranty and she would have to
pay for tech support. I called the following day and spoke with Simon.
He said he had to see if the my Linksys was damaged. He walked me
thru step by step and I was connected to the internet via the router.
I said I had a laptop and that needed to be configured. He said to
hand over the control of the computer to him. I complied and he made
some changes to the computer and said he needed to check with his
supervisor about the router. When he returned he said I would need to
have some software e.g. drivers, and computer optimization that would
increase and make my computer safe from outside interference. I told
him that once I was connected, as I was, that was sufficient for me.
He then argued I had to have the computer optimization and I would be
charged $199.00 for this operation. I was skeptical and knew
everything before the replacement of the AT&T modem functioned just
fine. When I appeared more reluctant, he suddenly began to erase all
the settings, passwords, and necessary information needed to connect to
the internet via the router. I asked him why and he said my Linksys
was not under warranty and he could only offer the $199.00 computer
optimization. He had told me nothing was wrong with my present Linksys
but I had to have the computer optimization and with that all
information and my connection to the internet was erased and
disconnected. This selfish act of revenge and a scam to sell a product
unfamiliar to me, is certainly not good business and should be
investigated and discontinued. Are there no laws to protect seniors
from unscrupulous computer criminals that are taking advantage of our unfamiliarity and naivety of computers? Ethics obviously did not prevail here. Merry Christmas from Cisco and so called good customer relations.

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Comments

5327 days ago by YOYO

I just had the same issue, what a joke. I wish the retailers who sell these products would take notice and discontinue to promote and sell the brand. Once they found out that I have an apple they said ohh thats high end...now we see that you will have to pay. Yikes it is unsettling to know that they peeked into my computer.