Consumer reviews and reports on scam companies, bad products and services
Comcast Xfinity Billing and Service problems - - Makes customer pay for their mistakes and incompetency Alpharetta Georgia
14th of Mar, 2011 by User179963
Jan: Upgraded Cable Service to include STARZ. Was told that cost of upgrade was $10 a month

Feb: Received first bill with upgraded service, was charged $16 for upgrade, not the $10 that I was quoted over the phone. Called Comcast and I was told that the first month was higher due to prorated fees of previous month. Next bill should be at the quoted price of $10.

March 8: Got second bill, still being charged $16 for STARZ, not the quoted $10. This time got on live chat so I could have a written document of conversation. I was told that the charge for STARZ $16 – only HBO and Cinemax would be $10 a month. Comcast would not give me a refund - just offered to switch me to another Movie channel – so I canceled my Starz subscription.

I then ordered a HDMI capable DVR – which was also $16 a month for this DVR (I have confirmation of this order in writing)

March 13: Received a device from Comcast in the mail–I worked with Comcast help desk for over 4 hours in trying to get device to work. During final hour Comcast advised me that the device I had received was not the DVR I had ordered, but a High Definition converter. I do not have HD service, thus the reason the device would not work (and I was not willing to pay for an upgrade to High Definition). Comcast did offer to resend me the correct device, but said that I would have to return the other device to avoid a charge. I asked if they could send a technician to pick up their device – since this was their error, they said they could for a charge of $49. – My other option was to take time off work to return the device they sent to me in error to a location and time of their choosing.

My position is that:

1) Comcast should refund overcharge of $12 for Starz (honor original agreement of $10 a month).

2) Comcast should retrieve device they sent to me in error at their cost and time, not mine – Comcast should not charge me $49 – or make me take time off work to drive to their building to return a device that was sent to me because of their error (and I have written documentation to verify it was their error)


Comcast “great” customer service is basically just their staff apologies for the company mistakes. In my last phone call the agents I spoke to must have apologies every 5 minutes (after about the 2nd hour, it was more of a irritant that anything else. I would have preferred they stop apologies and just fix the problem Suggestion to Comcast: Stop apologies and just fix the problem. If you send me the wrong equipment, just come pick it up yourself (you got trucks in my neighborhood all the time) Do not make me take time off work to return hardware you sent in error. If you quote me a price by mistake, honor it – just do not say ooppps, sorry about that – now pay it or we will turn off your service.

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

5 days ago by billy2323
Armando Romano Rabel Leu & Partner Immobilien AG - scammer real estate
Armando Romano Rabel T +41 41 501 10 13 M +41 79 743 66 77 Leu & Partner...
5 days ago by R. Norman
Ricky Norman - Scammed me out of MONEY
Where do I start with this Pathological Liar by the name of Ricky Shane Norman, Australian,...
6 days ago by billy2323
Holger Ballwanz - scammer from switzerland
Holger Ballwanz Mobil: 00491773252040 Tel.: 00493043734343 Geschäftsführer PR-Agentur...
7 days ago by billy2323
accoplus ltd & - SCAMMER
accoplus ltd mr raphael the owner pingping chen office manager 11/F anton building 1 anton...
7 days ago by billy2323
tarun trikha - scammer
scammer be aware!! do not send money! tarun trikha
7 days ago by billy2323
Carlos Borja - scammer colombia
Carlos Borja 5775533 -...
8 days ago by User84030
Megan McCain Is A Fat Little Satanic Warmongering Whore - Megan McCain Is A Fat Little Satanic Warmongering Whore
All this chick does is shill for the Military Industrial Complex ("MIC") and the...
12 days ago by billy2323
Seth McKinney - scammer
Seth McKinney, CCIM Partner phone: 979.260.5000 mobile:...
13 days ago by billy2323
carlos cabola ferri & masi - scammer
carlos cabola ferri & masi 00351 234 750...
13 days ago by billy2323
Marko Culig Status d.o.o. Metlika - scammer
>>> Marko Culig >>> >>> direktor >>> >>>...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in