Consumer reviews and reports on scam companies, bad products and services
D-link
D-link Refuses to honor product warranty and wasted 6 hours of a customer's time Fountain Valley, California
13th of Jun, 2011 by User642631
D-link tech support kept me on the phone for over four hours "adjusting" a DIR-655 wireless router in an attempt to prove that that an obviously defective product was working properly. The router was six months into its 1-year warranty period and had worked properly in place since its purchase, but within a one-week period began to exhibit multiple and intermittent failures. D-link tech support eventually demanded that the same settings changes and software updates be applied repeatedly with no effect and each time they promised an RMA would be issued if the procedure was unsuccessful but subsequently refused. The third time I applied the same changes unsuccessfully they blatantly lied about issuing an RMA and demanded that I try yet another change in programming which was impossible becuase the router could no longer be accessed at all. Ultimately the RMA was again refused and D-link has stopped responding to further inquiries associated with the router's serial number The bottom line was that I wasted over six hours of my time while D-link support grasped at straws. The router retailed for less than $70. I am a veteran technology professional more than qualified to diagnose a defective broadband router and the time I spent at their behest has a fair market value of more than $600. This was an intentional and blatantly unethical effort to avoid honoring a product warranty and contacting their support department was an unadulterated waste of time.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
14 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
238 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
242 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
243 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in