Consumer reviews and reports on scam companies, bad products and services
Direct Shopping Network TOOK MY MONEY NO PRODUCT Glendale, California
1st of Oct, 2011 by User365365
This is the 4th time i have had to chase merchandise around from dsn. The 3 previous problems took months to resolve and i decided to give them 1 more chance. I purchased a demontoid ring on July 28th 2011. Was told it would be shipped in 15-21 business days. At the end of August, still no ring. I have called 6 times and get put on hold for a minimum of 30min-1.5 hrs. When you finally get a rep on the phone and ask where the merchandise is, they must have a pre-written form in front of them claiming there are problems in the shipping department and it will be out in a few days. 5 weeks later I cancel the ring because they say they have no idea when it will be shipped, but they still have nearly $2000.00 of mine. They tell me it will be 3-4 business days for a credit. I have called 4 times and the answer is always the same. They claim they turned over the credit request and have no idea why it has not been done yet. I have sent e-mails, letters and phone messages, all have gone unanswered. It has now been over 2 months and still no resolve. I was able to get a rep on the phone on friday Sept 30th and they told me there was nothing they could do. I am now in a credit dispute with my charge card company. This whole thing has been a nightmare, dont buy from this company. They smile when they take your money and u are lucky to get something in return.

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