Consumer reviews and reports on scam companies, bad products and services
dish network
Dish Network After being with DirectTV for 12 YEARS, I Switched to Dishnetwork. Dish said they'd set up service today, nobody ever came. Poor custome
14th of Jan, 2011 by User613554
I have been with Direct TV for over 12 years solid. I never even thought about changing, but saw an ad for Dishnetwork that offered free HD for life, free setup in 3 rooms and free HBO and Showtime for 3 months. Beinga recently divorced mom of 2, I was excited about the prospect of saving money every month, plus the free HD. Last Thursday (1/13/11) I spoke to a female rep (employer id 49b) who ran a credit check and said I qualified for the package. She said she could have techs at my house the following day (1/14/11) to set it up, but I work and couldn't do it. She then said "well, we have timeson Saturday. Would you like between 8-12 or 1-4?" I couldn't believe how soon they could set it up, so I clarified, "This Saturday?" She said yes, this Saturday (1/15/11).


Well, nobody ever showed up, so I called customer service and spoke to a woman who told me it was in the computer for 1/22/11, which is next Saturday. I told her I was informed it would be THIS Saturday, and that I had cleared my morning and had cancelled my DirectTV service so everything would be ready. She said sorry but nothing she could do. I spoke to her supervisor, Marcus (employee id LMO), who said sorry, nothing we can do. I told them that this was a terrible way for them to begin a business relationship, and I suggested they pay an installer the overtime so I could have my service set up when I had been told it would start. He said they couldn't do that. I then asked what Dishnetwork was going to do to make up for this. Marcus offered a discount on my first bill. Not even a free month, but a discount! When I mentioned this, he then said "Oh, well we can give you a free month." I said "Great, but I want my service set up today as I was promised."


I then spoke to his supervisor, Zach Santiago, who said too bad, nothing we can do, so sorry. Zach said "I understand Marcus offered you a $50 credit, correct?" I said "No, he offered a free month but I want my service set up today." Zach then said "Look, you're a new customer. We don't do this for new customers, you're lucky we're offering a $50 credit." LUCKY???I was so shocked I didn't know what to say.Zach asked me again "So, what are you going to do? Are you taking the $50 credit or not?" I felt very pressured and dismissed. I said fine but I'm about 95% sure that I'm going to cancel this service and return to DirectTV.


Granted, DirectTV costs more, but I have NEVER EVER had a problem like this, and their customer service was STELLAR. I guess you get what you pay for.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
103 days ago by Notagain5275
John Allen Stewart ( Signature Solutions ) ( Liquid Secrets Inc ) ( J&A Premier Capital Corp ) - Trade Scam Scheme : DO NOT SENT THIS GUY MONEY
John's personal and business operations will constantly be updated every 30 days and his...
2
156 days ago by FoolMeOnceShameOnYou
CableLink Solutions - Suncontracted us to do work & never paid
Wendy Reynolds reached out to us on behalf of the company owner who is trying to get things caught...
3
175 days ago by laphotographer
Michael Silberman - Michael Silberman DISTURBED SILBERMAN THREATENING &...
It's a shame that I can't find a way to delete my previous post. (above). In the...
4
198 days ago by FoolMeOnceShameOnYou
Expect Payment Solutions - Derek Garvin - Credit Card Processing Scam Artist
Where to even start. I'm a small business owner who had done business with Expect for about...
5
242 days ago by User445499
DO NOT DEAL WITH STEFAN SNYDERS/////Bitcoin.de - Scammer/LIAR
Hi CrookedlyBouquet Please provide the trade ID of the trade you are referring to, will take a...
7
258 days ago by 666invocation
Elizabeth C. Pellerin - SOCIOPATH
Lucifer's spawn, invoke me
8
262 days ago by Fuckmichaelscamese
Michael Salese - Michael Salese Getting ripped off by Mike Salese Bangor ,...
FUCK MICAHEL SALESE. I hope he gets burned alive!!! His children too!!
9
264 days ago by javierluna
ebay seller starpics4u - selling fake autographs to the consumers online
ebay seller starpics4u is an autograph forger. He doesn't always go out and get autographs...
10
265 days ago by CrookedlyBouquet
Stefan Snyders consultant at bitmex - this man is a fraud! he will rip you off!
NOT false information. You (Stefan Snyders) try and scam people out of Bitcoin on bitcoin.de...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in