dish network

Dish Network Echostar No reply from Customer Service on (un-signed) Contract Englewood, Colorado

25th of Apr, 2011 by User107947

On March 06, I contacted Dish Network to cancel my service, as I was moving. In speaking with the CSR, I advised of my new address, then was transferred to the Loyalty team at which time I was advised that I would be responsible for a $150 "early termination fee" since there was time remaining "on my contract". I informed her that NO contract was signed at the time of installation - that only the Service Order was signed, indicating the work was complete and to my satisfaction. I was put on hold for several minutes, then advised I would be transferred to the 'Executive Offices.' Once connected, a woman identified herself as Rebecca Dougherty said "I understand you would like to see a copy of your contract?" I told her that since I had been an employee of Dish at the time of installation, a signed contract nor the $99 activation fee was required. She admitted that no 'digital' contract was on file and would have to contact the local office in Greensboro to have them pull the copy. She stated it "could take up to 15 business days" and would call me when she received the (non-existent) copy. On April 19, I received, via email, my 'new' bill, covering service from April to May. I left a note on the Dish web page advising that the service was terminated on March 06 and to make the necessary adjustments. I also advised that I had 2 receivers and would like instructions on how to return them. On April 20 I received an email reply that simply stated "We have forwarded your information to our loyalty department. A representative will contact you to confirm your request. To date, I have not heard from anyone at Dish Network concerning this matter.

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