Consumer reviews and reports on scam companies, bad products and services Takes orders for items they don't have, lies about shipping time Racine, Wisconsin
26th of Mar, 2011 by User391841
I attempted to order an item from this operation. Their website said it usually ships within 3-7 days. When the item did not ship, I attempted to contact their support department. After at least 1/2 an hour on hold, i was told that the item was backordered and would not be shipped for 2-3 months. I asked them to cancel the order, but they said they would charge a 15% restocking fee, even though nothing had ever been shipped! I asked to speak to a supervisor, but after almost an hour on hold one never showed up. I called back and asked for confirmation that the order was cancelled, but they refused to send me anything via email or give me a confirmation number. They did not send me any confirmation that the order had been cancelled until I disputed the charge with my credit card company. I don't think I've ever dealt with a more unpleasant company. And I think their website is purposely misleading in that they are accepting orders for items that they do not have while implying that they will be shipped in a reasonable time. Also, legitimate internet retailers (like Amazon) do not charge you until the item is actually shipped. These crooks charge you right away for items they don't even have and have no chance of arriving in any reasonable time.
3238 days ago by JulzC
I could have written the preceding header myslef, i.e. " Takes orders for items they don't have, lies about shipping time Racine, Wisconsin." eFaucets is the most fraudulent, exploitive vendor of any kind that we have ever dealt with. We ordered from eFaucets because they were offering for sale a particular Grohe valve trim that was out of stock at other merchants. We also ordered the valve. When the parcel arrived, the valve was in it but the trim wasn't. Of course they charged to our credit card the price of both what they could provide and what they could not. The valve is useless without the trim piece, but now they insist on nicking us a 20% "restocking fee" for its return. They claim further that the relevant web page for the trim piece stated "Check Availability, " and that it's our fault we did not. However, there was no such advice, nor is there now, three weeks later.

What we have here is a variant of the Brooklyn Bridge scam. They sold us the bridge that was not theirs to sell, supplied one part that they could access but none of the rest, and now they want a "restocking fee" for the return of the one part that's useless without the other. Nice work, if you can get it, like naked shorting on Wall Street. There are at least 500 eFaucets victims protesting on the Web right now -- enough to form an association for the purpose of relieving American society of this scam operation.

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