Consumer reviews and reports on scam companies, bad products and services
Flutteroo
Flutteroo Bargain Retailing Limited Internet Auction Scam!!! twickenham, Internet
14th of Mar, 2011 by User247471
I won a Nikon Coolpix S220 Camera on an auction website. I paid for the item with my credit card immediately. Several days later I was contacted by the employee Lisa Duffin and told that they "cannot" send the item to the US. They're reasoning was that because it had a UK cord I wouldn't be able to figure out how to charge the device in the US. Nikon is an international brand, parts are easy to find, and a UK to US adaptor was only $2USD. I insisted that they ship the item and they agreed to do so and said it would arrive in 5-10 days. It's been over a month now and it still hasn't arrived. I requested a tracking number a few weeks ago and they were unable to provide one. The combination of the initial refusal to sell, the lack of a proper tracking number, and the fact that the package was over 2 weeks late led me to believe they had no intention of completing the sale. I contacted my credit card and filed a dispute. At this point, I am still trying to resolve the situation with the company. I would gladly pay $41 USD and reverse the dispute and this complaint if they would agree to sell me the camera and ship it to the US. After I filed the dispute I was contacted by a very aggressive employee "Mark Craddock" who is apparently head of at least 5 different departments at the company. He actually accused me of fraud because I disputed the charges and said I had no legal right to do so. My credit card company disagrees and said that it is in fact my legal right. It's unfortunate that this company is trading in USD if they are unable/unwilling to ship specific items to the US. They cannot pick and choose which sale agreements they uphold. I did receive a $20 MP4 player purchased on the same day as the camera only 5 days after purchase indicating that US customs is not the problem as another employee suggested. I suspect they simply use the more "valuable" items to generate large quantities of bids, profit off the bids ($1USD each), and then refuse to ship those items to the winner. None of the other customers are aware of the fact that the winner doesn't receive the item either. Why if they "cannot" ship the Nikon cameras to the US are they still selling dozens of them in exchange for USD on their website? Who do you think trades in USD? Americans. This is a scam. It's sad because I really wanted to give that camera as a birthday present and it never arrived. All I have is a UK to US adaptor I bought for the silly thing. This experience has been so disappointing, that it is likely the first and last time I will do business with the UK.
Comments
3049 days ago by Grainne
Flutteroo - I had a similar experience- won and received low valued items but when I won a Kindle it never arrived. Company claimed that they had tried to deliver and failed. I never had any contact from a courier and they would not supply me with any details of "supposed " delivery attempt. They refused point blank to try to re-deliver and a Mr Mark Craddock was very aggressive and unhelpful.
I have decided that despite the cost I will take legal action until I receive a satisfactory solution. I have started the process by sending 2 registered letters and final registered letter is being sent tomorrow. This is necessary for supporting documentation in court. I have also reported incident to the Trading Standards Board and the EU Trade Commission.
Despite cost involved, as a matter of principle, I intend to see this to the bitter end.
see www.ripoffreport.com
3037 days ago by Jacquijk
They have just deleted their website, said they have ceased trading, and said there will be no refunds! It's shocking! http://www.flutteroo.co.uk/Splash.htm

I suppose they realised people were onto them and have just run off.

Please don't feel that all UK people/companies are like this though! I'm from the UK and they ripped me (and presumably a lot of other people) off too. I paid them money and I doubt I'll get it back!

Jackie
3037 days ago by Madikwe1
To Jackie and anyone else who has lost out on Flutteroo, please contact me : [email protected] (alias Madikwe1), not sure what we can do, but the more there are of 'us' the more chance we have of receiving our hard-earned money and hard-earned 'wins' back.

Kind regards.

Karen Goodwin
3030 days ago by Fluzoo
Karen,

Maybe we should consider a class action - file a case at the small claims court. I am in the same situation as you. In fact the have ripped off my family and friends.

Jon
3026 days ago by Myungheelee
Hi Karen

I have just noticed all about this. I didn't lose a lot but I requested refund by e mail an hour ago and then clicked their site. Then I read a letter from Flutteroo website that " It is with regret that the Directors of Bargain Retailing confirm that the business has ceased trading with immediate effect and therefore this site is no longer operating.

As further details are available this screen will be updated and in the meantime all customer accounts have been frozen and no refunds or shipments will be made. Bargain Retailing Limited 18th July 2011"

However, I looked at Companies House record about Bargain Retailing Limited and they are still " Active "

I think we had better contact to Trading Standard Board. this is my e mail if you need any support : [email protected]

regards

myung
3023 days ago by Edsmith
Hi all
I also have had a few quid ripped I notice that they issued an email on the 16th offering 15 free bids if you top up maybe they needed extra cash before ripping us of
regards
ed

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