Consumer reviews and reports on scam companies, bad products and services
Garn Restoration Mislead! Hid mistakes until I pointed them out! Tried to walk away with $5000 of my money Charlotte, Michigan
13th of Dec, 2011 by User693477
Garn was contacted my my local fire dept to board up my house. The next day I was called by a guy named Terry who worked for Garn and wanted to get paid for the board up. It just so happened that I was meeting with my Insurance co the same day and I offered them to meet me at the house so my insurance co could pay them. It turns out that My insurance person had worked with Garn and they talked for awhile. We went through the house and my agent told me that I could hire Garn or I could find someone else. She then told me that if any more damage happened to the house that I would be responsible for it and not the insurance. So I needed to pick someone fast. She then told me that Garn was a preferred agent and that they would begin working on the house right away and worry about getting paid by State Farm later. I was confused. So Terry stepped in and said, we are willing to start tomorrow if you hire us now. Otherwise, someone else would want approval from state farm on the cost, before they started anything. I think pointed out that Garn had forgotten to board up a hole in the roof, and that it had rained all that night. I asked my agent was I responsible for that or was Garn. Garn immediately said they did not see it that night since it was dark, and boarded it while we were talking. My agent said all damages would be covered and that I should really think about hiring Garn. I left and wanted to think about it. Garn and my agent stated to me that if any work was done and I did not like it, they would have to tear it down no matter the cost to Garn. So I called Terry up and told him he had my ok to do the work. (I should note it is not my house my parents. However they don't live here) The work was started and one of the first things they did was put a new roof on. Then I got a frantic call from Terry saying he needed money. He said he did not have money to pay his people so I needed to give him an advance so work would not be stopped and I would be stuck in a hotel for that much longer. I tried to call my insurance agent buy she was on vacation. So they put me in contact with someone else. This guy told me to have my parents fax a letter over to him saying it was ok to write a check to Garn for some money. I was ok with the amount since I had all ready had a new roof, so if the ran away, it would not be a bad thing. I was told that it would take no more than 2 months. It took more like 7 and its still not done!! I will admit that I told Garn that they were fired and that I did not want them to come back to my house. However I gave them plenty of chances to fix there mistakes and they did not. A few of the problems that I have with Garn is this. I stated that I wanted to make about $2000 off this fire to pay off something. Terry from Garn told me that If I put in dry wall and not plaster I would save money. Then it went to I had to put cheaper windows in. Then it went to I had to put cheaper trim in. Then it went to I hap to put cheaper doors in. Then it went to I had to put cheaper flooring in. So I contacted my insurance agent and she told me that the drywall would more than have covered for the $2000 I wanted. So when I confronted Terry and my agent called him. He said he was very sorry and that he was using some wrong calculations and that he forgot to put labor into the equation. So Garn ended up giving me a check for more than the $2000 The second issue that I had was i had to inspect almost every day and report stuff that I did not like. For example; Using 6 pieces of drywall instead of 3!! So they tore it down. For example using silver hinges and Gold Door knobs. For example using the wrong type of windows. For example putting hinges on the outside of an outside door!!!!! Another issue I have was towards the end, Garn wanted me to make a list of everything that I thought still needed to be done. It was more than 2 pages long!!! I gave them 3 days. Work was not done. Gave them more time. Some of it was done. Gave them more time and was told they were done. So I went and made a list that was more than 2 pages long and said no your not. Gave them time and time and time and time. Finally I stopped them. I made a new contact with them that was signed by Terry. It listed about a page of stuff that I wanted done. ( I did not list everything because I was fed up) Told them how long do you need. They said 4 straight days and we would be done. Gave it to them. Waited 7 days and not one thing was done!! So I fired them. My last issues with Garn is this. When I fired them I was under the impression that the last check had not been signed by my mortgage company. So I called them and told them do not sign it!!! Come do your inspection first. They said they would. Well, then I get a call saying that the check has all ready been cashed. So I said how is this possible? My mortgage company still says they did not sign the check. So I get a copy of the check and it turns out some one has forged the mortgage companies signature. All I know is I had my parents sign the check, I gave it to Terry, he was going to sign it, and then send it to my mortgage co. to sign it. But apparently it never left Terry s hands. So then I think let me get a copy of the first check I sent them. You remember the one for the emergency advance so he does not have to stop working on my house? Turns out some one forged my name and my parents name on that!!!!! Lets go back for a second. Remember I told you I had my parents fax a letter to State Farm saying it was ok to give Garn some money. Well, we thought state farm was going to give Garn a check straight up. Turns out it was made out to my parents and Garn. Well apparently Someone did not want to send it to my parents and signed my parents name and the check got deposited into Garns bank account. The other funny thing is the check was also signed with my name!! Funny since My name was not on the check and did not need to be on the check and the only one who knew my name was GARN!!!!!!!

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