Consumer reviews and reports on scam companies, bad products and services
Green Mattress Factory
Green Mattress Factory greenmattressfactory Exchange layers as often as needed. Right, if you can afford the shipping that they don't tell you about.
8th of Nov, 2010 by User273752
We got the bed. Fine. We were told that if the layers were too soft or too firm, that we could exchange them as many times as needed until we got just the right firmness -- no charge. NOT. The top layer is too soft. After spending a small fortune on a mattress we now have to pay an additional $75 for the "no-charge" exchange. Of course it's for shipping "both ways." Gee. Thanks. And if we need to exchange another layer? It's $75 a pop. I'm disgusted. We wouldn't have bought the bed had we known; we're thinking of returning the whole thing.

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