HEWLETT PACKARD

Hewlett Packard HP Lousy Product/Horrible Support Palo Alto, California

18th of Jan, 2011 by User534698

I bought an HP Desktop "slim Line" from HP in May 2010.

It has crashed at least six times. Thankfully, I made the recovery disks and was able to get things back with an online backup service. I must have called HP support 20 times. Useless!

No one speaks understandable English and they do not know what is wrong. I suggested at one point it was the horrible Windows 7. Their answer "sorry we cannot help you with that it is not ours we don't support it". Even though they installed it when I ordered the computer. Called Microsoft two months after owning the machine and got "for a fee of $69.95" we can maybe help you. Finally got someone from HP corporate to call with this offer "oh just send it back we'll wipe everything out and start over". Now theres a solution. HP no longer stands behind their products claims it is at the mercy of Microsoft and generally could care less about the average customer. I am currently dumping all my HP products and replacing them with REAL PC's and nothing Microsoft.

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Comments

4640 days ago by Campkaty

I had a new hp and it crashed alos they said it was a problem with the hardrive and sent me another one prior to this i was changing computers but did not relaize that not all of my information was transfered to another computer but HP wants me to go and try to recover my info from another facility and then make sure i get it back to them in the alloted 15 days wich started when i received it keep in mind i had to take it to a tech to get it put back in - i do not even have a c;lue on who could do this but beside that it may cost from 700-2400 to have it done but the worst is hp support and not willing to give the extra time to get this done- i will never buy hp again the support is HORRIBLE AND SO IS THE PRODUCTS!!