Home Products To Go Did not issue a refund after merchandise was returned Keasbey, New Jersey

5th of Jan, 2012 by User440962

The part ordered was not the correct size. I contacted customer services to return the merchandise and was given a RGA number and an address to send back the merchadise. The merchandise was received at their shipping facilities on November 23, 2011. I have never received the refund and the company will not respond to my e-mail requests regarding reimbursement. No telephone number is provided so the only way to contact Home Products To Go is by e-mail.

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Comments

4369 days ago by Jetvlad

"THIS IS NOT A BUSINESS - IT IS A SCAM, STAY AWAY FROM THIS COMPANY.
We got spoiled with civilized service of Internet companies, such as returns and refunds, cancelation of orders, toll free numbers to discuss the issues, etc, Nothing of that applies to homeproductstogo.com. Any return is subject to 30% penalty. Ever heard of that? I did not. Judging by the time syamp on their confirmation, they are located four hours East of NY, in S.America, US laws do not apply to them. They are evading taxes and IRS should be going after them. There is no physical address and no phone number. I tried to cancel the order 200010770 I placed on 05-09-12, 15 minutes after I placed it – my e-mails (the only way to communicate with this strange company) did not get any response. But my MasterCard was charged instantly and a heavy sink I did not order was shipped to me. Well, I hope to get protection from CC.