Consumer reviews and reports on scam companies, bad products and services
Illinois Tollway Authority enormous fines and inconsistent data. Downers Grove, Illinois
16th of Oct, 2011 by User757889
After contacting the Illinois Tollway to add funds to my account and was advised after she check to see if there were any violations on my account (which I must say, they do this everytime I call and add funds to my account) I was informed that my account was in collections, much to my surprise. When I contacted the collections agency, I was informed that my account was delinguent of $11,000+ and the report goes back to 2008. I was completely baffled, for I have replaced my ipass 3 times since 2008, and for each time, they would not allow me to replace the ipass if there was a fine or violations associated to the account. Therefore, and each time I have added funds, I was placed on hold while the representative checked for any violations, and if there were any violations, they were immediate paid. For paying the violations were the only way to receive funds on my ipass. I am completely sick and have had many sleepless nights, not knowing what to do. This is completely inaccurate data. Their database is not accurate and I am torned with trying to get someone to see just how out of date their database is. Also, I must also add that, there were plenty of times when I went through the toll plaza where there was a cashier, paid for my toll, and after speaking with the representative who informed me of the surprise violations. She also made me aware of another surprise, that is regardless if I paid at the tollboth, because my ipass was on my license plates, the toll counted it as a violation. What, that means, that I have paid and now they are attempting to make me pay again. Please help. I dont know what to do.
2891 days ago by ElliottNess2010

Please read this thread for instructions on how to fight back. You have to blitz them with a barrage of letters and get the FTC on them as well as your state's AG if you live outside Illinois.
2891 days ago by ElliottNess2010
Second, write a letter to this collections agency and tell them this charge is bogus and you are going to have your state AG and the FTC investigate them for fraudulent practices if they don't cease and desist. That's how I got a bogus collection removed after a hospital sent me to an agency in Indiana. I got a senior VP on the phone when I called and announced to a stunned customer service person matter of fact, "I'm calling to report a fraudulent collection by your company and want to speak with a senior executive about this." These people are used to dealing with sheeple, you have to put them in their place and while you should not yell or use bad language, you have to act like the cop talking to a criminal. Because the ITA and the collections industry in general is full of fraud:

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