Consumer reviews and reports on scam companies, bad products and services
imbuygold.com
imbuygold.com img group Co.Ltd, I put a purchase through with them and they just strung me along and kept telling me to come back and refused to refun
28th of May, 2011 by User275386
Hey I was ripped off by imbuygold and as i see on ure site so have others but I have yet to get the products promised to me and though its minor amount of money 170$ it is still an annoyance that a company just sits there and rips people off all day
Comments
3455 days ago by Rainstorm
I have been ripped off by them as well, please file a complaint against them with paypal if that is how you made your purchase. They have also strung me along, been going on for three months now. Wish I would have researched them before I ordered. Also wish I would have known about this site before then ><
3445 days ago by Anonymous
I got strung a long and ripped off by them too. I asked (chat) BEFORE hand if they were able to send the gold. "Mary" said yes.. no problems. After my payment went through she said their WoW account had been closed and they would 'email me' about it in 5-6 hrs. It's 11PM here. Then they just disappeared from chat. I'm opening a Paypal dispute now. Luckily I saved the entire chat dialogue to text file.
3404 days ago by Myststick
Check this out: They are rip-off artist

Below is the transcript from an on line conversation with the merchant. I have included two conversations, the initial one on July 20, 2011 and the final one on July 26, 2011.

It is obvious by reading these transcripts that the merchant refuses to assist me in any way. The merchant initially says, “how can I help you, ” and then they repeat, “thank you for your patient waiting! I am typing, answering your question now, please do not leave, ” and after a few minutes the merchant will type, “Did not receive your message for a long time, are you beside your computer?” to which I reply yes and then the merchant replies, ““thank you for your patient waiting! I am typing, answering your question now, please do not leave.” This dialogue continued on for over an hour on 7/20/11 and I ended the second attempt after 25 minutes of the same kind of treatment, albeit, no adequate response to my inquiry.

Thank you for assisting me with this refund of $68.60.

Michael V. Grigsby
303-953-1466



Your receipt number for this payment is: 3694-2664-6584-0496.
We'll send a confirmation email to [email protected] This transaction will appear on your statement as PayPal *IMGGROUPCOL.
Welcome ! If you have any questions or suggestions about our products and services, please feel free to tell us anytime!
Our operators will help your through the live chat or email.
If the operators are all busy and you can't get response for a long time, you can contact us by phone or email.
Phone number:xxx-xxxxxxxx
E_mail:[email protected]


First attempt to contact the merchant:
mary 07-20 10:26:23
Hello, may I help you
You 07-20 10:26:42
Do you have 40k gold on Perenolde alliance available?
mary 07-20 10:26:54
hold on plz, checking:)
mary 07-20 10:27:05
yes
mary 07-20 10:27:10
delivery in 10 mins :)
mary 07-20 10:27:13
plz tell me character name after pay.
mary 07-20 10:27:31
plz keep this chat. i will help u get it very soon:)
You 07-20 10:28:08
ok
[System message] 07-20 10:29:00
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
mary 07-20 10:32:13
done?
You 07-20 10:32:39
purchasing now, i had to answer the phone.
mary 07-20 10:33:07
k
You 07-20 10:36:12
receipt number for this payment is: 3694-2664-6584-0496.
mary 07-20 10:36:26
char name plz
You 07-20 10:36:42
myststick
mary 07-20 10:37:17
G10520117209333797

mary 07-20 10:37:31
just stay in the game, farmer will whisper u:)
You 07-20 10:37:40
ok ty
[System message] 07-20 10:38:31
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
[System message] 07-20 10:42:33
Did not receive your message for a long time, are you beside your computer?
You 07-20 10:44:17
yes waiting for farmer
[System message] 07-20 10:45:09
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-20 10:48:22
you said ten minute delivery..it has been a long time..when is farmer coming?
[System message] 07-20 10:49:13
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
[System message] 07-20 10:52:31
Did not receive your message for a long time, are you still beside your computer? if you do not have any other questions, system will end this dialog automatically.
If you have any questions, please enquire me again, have a nice day! bye for now.
You 07-20 10:53:05
where is your farmer?
[System message] 07-20 10:53:55
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-20 10:56:48
Hell0?
You 07-20 10:57:29
is your farmer coming?
[System message] 07-20 10:58:21
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-20 11:00:25
ok please credit my account what I paid.. this has taken too long
[System message] 07-20 11:01:16
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
mary 07-20 11:01:21
so sorry, just got msg, our main account got banned, so we need some time to gather on other account now, can you give us some more time ? once all is ok, we will call u or email u .ty
You 07-20 11:02:33
just credit my purchase back i need gold today
[System message] 07-20 11:03:23
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-20 11:05:24
are you crediting my money back?
[System message] 07-20 11:06:15
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
[System message] 07-20 11:06:22
Did not receive your message for a long time, are you beside your computer?
You 07-20 11:08:05
Hello?
You 07-20 11:08:34
OK i will print this chat and send to my bank and to paypal if you do not refund my purchase
[System message] 07-20 11:09:24
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-20 11:11:00
are u going to answer me?
[System message] 07-20 11:11:52
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-20 11:15:35
Hello?
[System message] 07-20 11:16:22
Did not receive your message for a long time, are you still beside your computer? if you do not have any other questions, system will end this dialog automatically.
If you have any questions, please enquire me again, have a nice day! bye for now.
[System message] 07-20 11:16:27
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-20 11:16:37
Yes i am here and you are playing games
[System message] 07-20 11:17:29
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-20 11:20:57
Please answer me!
[System message] 07-20 11:21:49
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-20 11:27:17
Ok, I have been waiting patiently for the past hour and you are just typing the same message over and over again. Please credit my Master Card account ending in 9525, $68.60. I will never do business with your company again.
[System message] 07-20 11:28:08
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-20 11:30:10
End conversation stamp here




Second Attempt to Contact Merchant:
Welcome ! If you have any questions or suggestions about our products and services, please feel free to tell us anytime!
Our operators will help your through the live chat or email.

If the operators are all busy and you can't get response for a long time, you can contact us by phone or email.
Phone number:xxx-xxxxxxxx
E_mail:[email protected]

mary 07-26 08:10:54
Hello, may I help you

You 07-26 08:11:13
Yes i made an order on July 21 and it was never completed

You 07-26 08:11:26
Receipt No: 3694-2664-6584-0496
mary 07-26 08:11:39
plz tell me your order num or your payment email, let me have a check
You 07-26 08:12:02
3694-2664-6584-0496
You 07-26 08:12:44
this order was cancelled because your account was suspended by Wow and I have not received my refund.
[System message] 07-26 08:13:35
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
[System message] 07-26 08:16:39
Did not receive your message for a long time, are you beside your computer?
You 07-26 08:17:27
yes waiting for your reply

[System message] 07-26 08:18:18
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-26 08:20:48
HEllo?
[System message] 07-26 08:21:39
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-26 08:26:20
Are you going to answer me?
[System message] 07-26 08:26:41
Did not receive your message for a long time, are you still beside your computer? if you do not have any other questions, system will end this dialog automatically.
If you have any questions, please enquire me again, have a nice day! bye for now.
[System message] 07-26 08:27:12
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-26 08:29:01
Will you refund my $68.60 since your account was banned and you cannot provide my gold?
[System message] 07-26 08:29:52
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
mary 07-26 08:31:48
plz tell me your order num or your payment email, let me have a check
mary 07-26 08:31:48
You 07-26 08:32:02
3694-2664-6584-0496
[System message] 07-26 08:32:52
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
mary 07-26 08:34:13
char name
You 07-26 08:34:39
myststick
[System message] 07-26 08:35:30
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
mary 07-26 08:37:42
G10520117209333797
mary 07-26 08:37:42
kk
mary 07-26 08:37:49
closed ur dispute
You 07-26 08:39:26
are u refunding?
You 07-26 08:40:13
?

[System message] 07-26 08:41:04
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.

mary 07-26 08:41:46
no
mary 07-26 08:41:58
plz closed it
You 07-26 08:42:42
i want the refund
You 07-26 08:42:59
You took too long to get me the gold
mary 07-26 08:43:45
why?
You 07-26 08:44:16
you told me 10 minute delivery on July 20 and I never got the gold for 6 days
You 07-26 08:44:53
Six days have passed since I placed the order and no gold has been delivered
You 07-26 08:45:25
I need you to refund my $68.60
[System message] 07-26 08:46:16
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
[System message] 07-26 08:48:47
Did not receive your message for a long time, are you beside your computer?
You 07-26 08:50:16
you guys are ridiculous
You 07-26 08:51:02
i have waited patiently for you and you are not professional in your responses. I want a refund and you ignore my pleas and act like I am not at the computer
[System message] 07-26 08:51:52
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
You 07-26 08:53:42
hello?
[System message] 07-26 08:54:33
Thank you for your patient waiting! I am typing, answering your question now, please do not leave.
[System message] 07-26 08:58:47
Did not receive your message for a long time, are you still beside your computer? if you do not have any other questions, system will end this dialog automatically.
If you have any questions, please enquire me again, have a nice day! bye for now.
You 07-26 08:58:51
Ok i am ending this conversation and will report you to MasterCard and Visa. It is obvious you want to steal my money



THIRD CHAT WITH MERCHANT

Welcome ! If you have any questions or suggestions about our products and services, please feel free to tell us anytime!
Our operators will help your through the live chat or email.

If the operators are all busy and you can't get response for a long time, you can contact us by phone or email.
Phone number:xxx-xxxxxxxx
E_mail:[email protected]
rose 07-26 15:34:04
hi, welcome to our live chat, what can i do for u ?^^
rose 07-26 15:37:08
u have opened a dispute?
You 07-26 15:37:45
yes because you haven't paid me in 6 days
You 07-26 15:38:25
hello?
rose 07-26 15:38:34
yes
You 07-26 15:38:41
are u refunding the purchase price?
rose 07-26 15:39:23
paypal will refund u
You 07-26 15:40:15
ok then i will wait for paypal to pay me
You 07-26 15:40:21
bye
rose 07-26 15:40:23
ok

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