Consumer reviews and reports on scam companies, bad products and services
4th of Jan, 2011 by User254180
When you call INFINITY DISH they are very nice and want to make a sale . The problem is they do not work for DISH NETWORK . All they do is charge you a $49.95 fee , write up an order with Dish Net work and Dish network does the rest .

I found out my phone company has a better deal and I tried to stop the service ,

I left several phone messages to call me back since they do not answer the customer service line . I never once got a return call . At least 15 min wait just to leave a message .

I was upset they charged my credit card $49.95 without my permission . They never said their was a charge for their service . If they said their was a fee I would not have agreed to have DISH NETWORK .


INFINITY WILL COST YOU . ASK THEM . It is printed on their web site . The very last section called notes .


3486 days ago by Mr T
I;m in the process of dealing with dish network for there bogus 49.95 infinity charge? this is nothing but a scam? Dish said if i came onboard there would be no charge except for the start up fee? my particular package would be 62.00 dollars? they took the 62.00 and then i noticed on my credit card another 49.95? a complete rip off? and nobody, i mean nobody in the dish netwok will try to help you solve this theft? they transfer you from one person to another? the reps you speak with are of indian decent and you can't understand a damn word they say? but thats the way dish wants it !! I filed a complaint with the BBB and i'm going to talk to my card company plus write a letter to the CEO of dish? i might even go to small claims court? i'm Pissed !! truly beware of dish ?
3415 days ago by Anonymous
Hey User254180, if you clearly see it listed on the website about the 49.95 processing fee, how can you be upset? Sounds like you're just yet another non-informed customer pissed off because YOU don't pay attention!
3160 days ago by Pj002
We signed up for Dish network cable package through an authorized 3rd party retailer, Dish Infinity on 4/1/12. We were charged of processing fees of $49.95 by Dish Infinity and programming fee of $37.18 by Dish Network. On the same day, we were researching about Dish Infinity online and found out that there were a lot of negative comments/reviews/complaints about Dish Infinity so we called Dish Infinity on the same day to cancel our purchase, we were told that we had to contact their costumer service the next day. When we called Dish Infinity the next day, 4/2/12, they kept transferring us from one department to another and even hung up the call several times. So, we called the parent company, Dish Network to close the account. We are promised to get $37.18 refunded back to our account. We were also told that they will not be able to refund $49.95 as it was charged by their third party retailer. We spent more than 100 cell phone minutes to get hold of Dish Infinity to get that refund back, but no success. We are disputing the charges as a fraudulent charges with our credit card company (Chase). The dispute process will most likely take
3-4 weeks before we find out if we will get out refund. This whole process has been very frustrating and we feel very helpless. It is very sad that so many innocent people like us are getting ripped off everyday and no actions have been taken against this company. DISH INFINITY. At the same time we blame Dish Network as well, since they know how Dish Infinity is treating their customers and wont do anything about it.
3156 days ago by Pj002
We were also scammed by this company. After setting up work order with Infinity, I was little curious about the $49.95 fee and did some research online. There were so many complaints about this company and we also came to find out that if you sign up directly through Dish Network you don't have to pay that processing fee.

So, we called Dish network immediately (within 24 hrs after setting up the work order with Infinity ) and cancelled the work order and got the refund for the programming charge that was charged by Dish Network. But they sad they couldn’t refund the processing fee since it was charged by their third party retailer “INFINITY DISH“ or “INFINITY SALES GROUP“. So, I called Infinity to ask for my refund and they kept transferring the call to the Dish Network customer Service and even hung up my call few times.

After, wasting about 100 minutes of our cell phone minutes going back and forth between Infinity and Dish customer service, I had had it. I was pissed…I mean really pissed. I was motivated to do anything possible get my money back. To be honest, it wasn’t about even the money anymore, it was about what is right and what is wrong. So, if you really want your hard earned money back from these thieves, here is what you need to do.

a) Dispute the charge with the credit card company or the bank claiming it was a fraud charge since you can’t get hold of anyone at Infinity.

b) Filed complaint at Better Business Bureau <>. Type in your zip code and then click on "File a complaint". Then keep following the on screen steps. When asked about the company you want to file complaint against, Type: Infinity Sales Group, LLC, P.O. Box 810491, Boca Raton, FL 33481. Then, write briefly what happened. Make sure to ask for the refund and also write that you want Infinity to remove your name, address and credit number from their data base. Don't forget to submit your complaint.

c) Also, file complaint at <>. This is Infinity's (or Info Sales Groups) legal website. It took me a while to find this out. Briefly write down what happened and ask for your refund. Make sure to include your name, address and the dish acct number the sales guy gave to you through the phone.

D) Lastly, EDUCATE, EDUCATE! Tell everyone you know (friends, family, neighbor, blogs...etc) about your horrible experience with Dish Infinity so that you can save them from getting ripped off.

I hope this helps

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