So weeks pass and on Christmas eve they call my husband and say," we gave you the wrong ring you need to bring it back." hey accidentally gave me a 12,000 Leo diomand ring. They sais the person who got my ring took theirs to a jeweler and they couldnt see the serial numbers so they knew they had the wrong ring. They told us our ring was in akron or maybe niles, ohio. They also said we need to bring the ring back and it may take a3 weeks or so to get mine back. My husband said no way. miraculously the next day they said the ring was there, so could we bring the ring back. Well with no paperwork or serial numbers how can they prove its mine? It has also been gone for a month! We said we gave them our bridal set in good faith it would be taken care of and now we have no confidence that we will be able to get our original stone back. So sorry its your fault,he said",Kay jewelers needs to eat this one." They said, Blah blah bah........ "ok I guess if your keeping it your keeping it, you may be getting a call from our lawyers." We said -- FINE.

Thank you for all the people who reported them for abuse it helped me make my decision. They always make the consumer take it in the ass when they make a mistake, and we have no advocate. Well this time let them take it in the *ss. The little guy won this time. Let them sue us. They lost my f'n ring. theat won't hold up anywhere. Never trust a corporate jeweler. it is worth the extra money you pay at a private jeweler.