Consumer reviews and reports on scam companies, bad products and services
Liberty Mutual Insurance
Liberty Mutual Insurance HORRIBLE CLAIMS EXPERIENCE , Internet
30th of Nov, 2010 by User352411
My mom taught me that you always get what you pay for. Except in this case, we've been paying a lot but we are receiving so very little.
FACT: The other driver in this accident was at fault and ticketed. At the scene, he told me that his brakes locked up and he couldn't stop. He said his tires were nearly bald which likely contributed.
The other driver may have been negligent driving around on bald tires, or he may have been going too fast, or he may have been distracted. Yet my anger isn't really directed at him either.
is the source of my ongoing frustration. They're our automobile insurance company and per the recommendation of the other party's insurance company (Geico), Liberty Mutual they've been handling the claim process.
Over the years, we've been pretty good customers. We have multiple vehicles and our house on the policy. I've never paid a premium late and prior to this experience, I've never filed a claim.
Unfortunately, hasn't been treating us nearly as well as we've treat them.
After experiencing many delays and getting the run-around (details below), and despite complaining to supervisors, continues to be horribly unresponsive and uncooperative. Worse, when I asked about previous complaints regarding the same issue, the supervisor told me there was no record of any complaints in my file. In other words, they are NOT documenting the series of delays and resulting complaints in their internal files.
My experiences thus far dealing with : 4 days to get a rental car.
1 full week before sent an adjuster to evaluate the damage to my car. The excuse: Everyone was attending a meeting (seriously). Maybe they were counting their yet to vest stock options in the upcoming IPO.
Several days, and repeated phone calls and emails to get a tow authorization. The excuse: My claims adjuster went on vacation (but the supervisor confirmed he was in the office for a full day and half after I sent email and left voice messages).
initial estimate was about $7,500. The body shop evaluated the car, found additional damage, but and it took another week for Liberty Mutual to have the additional work approved.
I told that I was concerned about the fact that when I sell or trade in the car, the CarFax will show it's been in an accident. My claims adjuster told me I could file a diminished value claim against the other driver's insurance (Geico), but not to be surprised when Geico offers very little. Translation: Too bad about your loss but it's your problem, we aren't responsible nor will we be helpful to you.
As of Dec 1st, we no longer have a rental car. Liberty Mutual decided that despite directly causing the delays in having the car fixed, despite the legal responsibility of Geico to reimburse them, to pull the rental car. The cost of the rental car was only $20/day. My car won't be ready for another 5-7 days. This would only cost them $100-$140, which the Colorado DIvision of Insurance states should be collectable from Geico. Unfortunately, LIberty Mutual doesn't see it this way.
The saga continues...

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
12 days ago by Notagain5275
John Allen Stewart ( Signature Solutions ) ( Liquid Secrets Inc ) ( J&A Premier Capital Corp ) - Trade Scam Scheme : DO NOT SENT THIS GUY MONEY
John's personal and business operations will constantly be updated every 30 days and his...
2
65 days ago by FoolMeOnceShameOnYou
CableLink Solutions - Suncontracted us to do work & never paid
Wendy Reynolds reached out to us on behalf of the company owner who is trying to get things caught...
3
84 days ago by laphotographer
Michael Silberman - Michael Silberman DISTURBED SILBERMAN THREATENING &...
It's a shame that I can't find a way to delete my previous post. (above). In the...
4
107 days ago by FoolMeOnceShameOnYou
Expect Payment Solutions - Derek Garvin - Credit Card Processing Scam Artist
Where to even start. I'm a small business owner who had done business with Expect for about...
5
151 days ago by User445499
DO NOT DEAL WITH STEFAN SNYDERS/////Bitcoin.de - Scammer/LIAR
Hi CrookedlyBouquet Please provide the trade ID of the trade you are referring to, will take a...
7
168 days ago by 666invocation
Elizabeth C. Pellerin - SOCIOPATH
Lucifer's spawn, invoke me
8
171 days ago by Fuckmichaelscamese
Michael Salese - Michael Salese Getting ripped off by Mike Salese Bangor ,...
FUCK MICAHEL SALESE. I hope he gets burned alive!!! His children too!!
9
173 days ago by javierluna
ebay seller starpics4u - selling fake autographs to the consumers online
ebay seller starpics4u is an autograph forger. He doesn't always go out and get autographs...
10
174 days ago by CrookedlyBouquet
Stefan Snyders consultant at bitmex - this man is a fraud! he will rip you off!
NOT false information. You (Stefan Snyders) try and scam people out of Bitcoin on bitcoin.de...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in