Consumer reviews and reports on scam companies, bad products and services
Lifestyles For Ladies
Lifestyles For Ladies Only Deceptive and irresponsible
20th of Aug, 2011 by User242772
In the middle of June I entered the Lifestyles for Ladies only on Monroe Street in Toledo Ohio. I asked a younger female associate what I needed to prove I was moving so I could cancel my contract. The associate told me I needed two pieces of proof. I proceeded back into the same location with two pieces of mail with my new address on it. I spoke with an older female associate this time. The associate took both pieces of proof, wrote on them and took my membership card. The associate told me to give it a couple of weeks for my membership to be ended. She said there maybe one more payment taken out but that would be it. I asked her if that was all I had to do and she responded "Yes." I left after being told it would be taken care of but it hadnt been. Two more automatic payments were withdrawn from my checking account. I then called Lifestyles and was told to call a woman named Sam who dealt with the memberships out of her home. I called Sam, left two messages and received no response. I called some man named Don that Sam mentioned on her voicemail and he never called me back either. I called Bev, a manager at the facility who told me it was my responsibility to cancel my membership through their finance department. I received the number from Bev and called the company. The representative I spoke to couldnt find my record. I called Bev back and told her, she then said she would call them and find out why. I waited for Bev to call me back for about a week and I didnt hear back from Bev so I called the gym again and asked for the finance departments number. The person who answered the gym's phone gave me a number. I called that number and they had no record of me on file. I called and talked to Bev again. I explained the situation again and she told me to call "Tracy" and gave me the number. As far as I know right now, Tracy is taking care of this situation. I will know more when she returns from vacation. I have NEVER in my life, dealt with such horrible and unorganized customer service. I also dont appreciate a statement Bev (the lifestyles manager) made when I called the last time. I told her that when I had come in the first time I had spoken to an older woman who I then started to describe when she cut me off and said that they have a lot of women who work there, in a sarcastic tone. When I call a manager after having the bad customer service I experienced and the run around I was given, I certainly dont expect to be patronized by that manager. Im disgusted with Lifestyles for Ladies and Im thankful for the professionalism of Tracy, the woman I spoke to from the Highlands credit corporation. (Not a single person I spoke to at Lifestyles could tell me the name of this corporation I was supposed to be dealing with). After this situation I did read many bad reviews about this particular Lifestyles facility and Lifestyles in general. Its very unfortunate that if a woman wants to attend an all female gym, that they have no other option but Lifestyles who apparently could care less about their clientele. As a member, I experienced nothing but rude associates who acted like you were bothering them when you asked for anything. All I can hope is that the facility will get it's act together and treat their consumers as they would like to be treated.

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