Consumer reviews and reports on scam companies, bad products and services Barbara Staples Failure to produce quality costume after late delivery and failure to issue any recompense Chicago, Illinois
13th of Dec, 2010 by User160284
I ordered a "deluxe" costume from them, which was supposed to be their
top-of-the-line costume, but what I received was complete garbage. Not
only did they send terrible merchandise, which was ill-fitting and poor
constructed, but I had to virtually pull teeth to get them to send
anything in the first place. My due date was June 15, but I did
not receive my order until August 13, after asking for a cancellation
(which was never addressed) and receiving two emails with tracking
numbers to packages that were never sent (which they admitted after I
emailed saying the USPS did not have that tracking number attached to
anything). The boots that I ordered custom made were actually
cheap boots with boot covers, not sewn, but GLUED to them with a rubber
cement like product. The boots were peeling apart when I got them and
the glue was highly visible. They were additionally so large at the top
that they hit me in the crotch and were wider than a pair of waders
would've been. It looked like I had elephantitis from the knee up. The
corset I ordered to function as an actual corset, I could put on and
overlap the grommets with enough space to put my fists in and still be
comfortable. The straps on the corset, which were not adjustable, were
so long that they hung over the top of it. The shirt and skirt
were supposed to be made of stretch cotton and the top a button-up, but
no buttons were on any part of the garmet and the material was cotton
muslin instead (very cheap). The shirt was too small lengthwise to cover
my midriff and the skirt was too short to cover my rear. Both pieces
were also clearly not constructed to width measurements and made 5
inches larger than requested. The ends of the shirt were also coming
unraveled when I pulled it out of the box. The only part of my
entire costume that fit properly was the bra (store bought at Target
that had pleather sewn to it). The gloves were tight but I could still
wear those as well. But the costume overall was a complete loss. I
warn anyone who tries to deal with them that this was my experience and
after fighting it out with my credit card company and the BBB, they're
still keeping my $815. So I'm having to pursue further legal action with
a lawyer to recover my money. They're a horrible company and if you
check the BBB website, you'll see they've had at least 11 complaints so
far this year filed against them. I would never recommend them and will
never return to them for any service at all whatsoever again.

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