Consumer reviews and reports on scam companies, bad products and services
Logo Design Guarantee logodesignguarantee.co.uk They did not honor money back guarantee, Internet
7th of Nov, 2011 by User896090
After seeing adverts offering a logo design & website creation service at www.logodesignguarantee.co.uk I spoke to them by phone on 20th September 2011 & asked them to create a logo for my proposed new business and construct a website to my specifications. The agreed price was £599 for the website & £25 for the logo design. I paid by Natwest debit card the £624 by phone, but on receiving my bank statement some time later, I found they had converted the amount into USD, with my bank making an additional charge of £6.52 making a total of £630.52. I had no prior knowledge of the Dollar conversion, nor did I give my consent. This firm also trades as www.logodesignguarantee.com in the United States Both the logo design service & website construction was being done by email, but despite my very clear requirements they did not provide a suitable logo for the type of business. I then provided a proof of a picture I wanted for a logo , together with a request to add to it a little to make it unique, which they did. Soon afterwards they started to submit outlines for the proposed website, but I was quickly disillusioned. They simply did not grasp the concept of the type of website I wanted, despite me showing them a competitor site that was an ideal base to work from. I emailed them twice, asking to speak directly to the designated designer & phoned them with the same request. I could not get past the phone operator, she said she would pass on a message, but that was not acceptable, I wanted to speak directly to the designer to convey & make clear the concept for the site I wanted. They were still submitting revisions, but they contained incorrect spelling and were not in line with what I required. Eventually on 17th October I cancelled the site by email and asked for a full refund as advertised on their website. Later that day a lady called Janet phoned me to try to change my mind ,but I refused as I was convinced they simply did not understand my requirements and would not discuss by phone. She then said a refund would take between 5-21 days. I waited patiently until 7th November and requested the refund. I have received auto acknowledgements of my emails but nothing else. In fact I have since found on their website that if any customer is not happy they will make refunds in 5 days. This is stated under “process” > how it works> item 4 “immediate refund within 5 days” Their guarantee is quite explicit, they will make refunds if a customer is unhappy . This guarantee lasts for 180 days. Apart from the auto acknowledgements, Logo Design have chosen to completely ignore my repeated email requests for a refund.

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