LOWE'S Appliances Missed commitment Frustration Uncaring service Greenwood Village, Colorado

2nd of Jan, 2012 by User463099

I purchased Refrigerator, Samsung washer and Drier for my new house on 11/21/2011 at Lowes and scheduled the delivery for 12/29. I received a call from the store early December that they don't have the refrigerator but have secured washer and drier. Upon my request that it will be difficult with out refrigerator they called me the next day and confirmed that they have all three items secured for delivery. All was going fine until the same guy from the store called me on 12/27/2011 to say that he had to give away the washer and drier to someone as they have ordered online before me which did not make sense as it will not take a month to realize the orders. He is willing to cancel and refund which even frustrated me as there were plenty of nice deals that I missed during black friday as i have already purchased with them. A manager called me 12/29/2011 and promised me that they will try to figure out something soon. I called them on 1/3/2012 to find that they will not be getting the items till Feb 2012. The guy gives the same BS and I am sure from his tone that he doesn't care about customers. What a messy way of starting my new year in new house with 2 kids.
I will never make a purchase from them, and will definitely look at taking legal actions against them.

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