Consumer reviews and reports on scam companies, bad products and services o2 Gear Shop, o2gearshop Ski gear not shipped Appleton, Wisconsin
16th of Nov, 2010 by User687144
Ordered product that said will ship in 5-7 days. On the 7th business day
(10th Calendar day), I contacted customer service by phone and by
online chat. I was told both times that the product "should ship" on
the 7th day. I told them that I knew it "should ship" by the
7th day but asked if it "would ship" by the 7th day. Well that's when
things got a little confused on their end. They didn't know if it
"would ship" they only knew that it should ship. When I pressed them
on it, I got a response saying that they didn't have a list of items
that are being shipped and could not tell me 100% that it would ship on
the 7th day. During the chat I also pointed out the majority of
complaints about o2gearshop were based upon failure to ship on time and
that their own local BBB has given them and F for that reason and
other reasons. Well, let's make it simple, below is the
transcript from my chat. It is unedited except for my name and order
number which I have changed. info: Please wait for a site operator to respond.
info: You are now chatting with 'Andrew'
Andrew: Hello, how may I help you today?
You: Hi Andrew. Checking on the status of my order, Order Number ****
Andrew: One moment, I will check on it for you.
You: Thanks Andrew: Looks like you spoke with John earlier today. It is noted that is should be shipping out 11/17.
You: Was actually on hold while you were checking for me and he picked up. So it will be shipping on 11/17?
If you search the internet you will find that the biggest complaint
with o2gear is that people are told that it will ship but it does not.
So I would like to be clear that it will ship tomorrow. I know it should
but will it?
Andrew: Tomorrow is the 7th business day. Typically we
get custom order shipments for the manufacturers within 5-7 Business
Days. There are times we get it a little sooner sometimes it can be a
couple days later.
You: Will it ship tomorrow? Andrew: I cant not
give 100% answer as you seem to be seeking. I dont have the list of
what is all going out today and I dont have info of what is all going to
be delivered to us tomorrow. We items out the same day they are
delivered to us.
You: My question is will it ship tomorrow. Today is actually the 7th business day so what your saying is that you don't know.
You: I will wait until tomorrow to see if the product is shipped.
Andrew: The tracking number will be emailed to you when it ships out. You:
I understand, but what I want to know is when it will be shipped. The
site said that it will be shipped 5-7 business days. I was told by John
and you that it "should" ship today or tomorrow. But now I find that no
one really knows if it will ship today or tomorrow.
You: I just want to have a record and to be clear for my credit card company.
You: And the BBB. Thank you and have a good day.

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