Consumer reviews and reports on scam companies, bad products and services
occidental allegro playacar
occidental allegro playacar resort occidental grand flamenco xcaret resort Scam ===scam Internet
13th of Dec, 2010 by User979377
Subject: Allegro Playacar > > Travelers, beware > switch scam. When we arrived at Allegro Playacar we were > told they had overbooked and our reservation would be > honored at Occidental Grand Flamenco Xcaret. I told them we > came for the beach and shopping in the area and that would > not do. I had had the flu and was still coughing and > to recover at the beach and to visit friend in Playacar. > Natalye, the manager assured me that the beach was beautiful > in Xcaret and if we were not happy we could check into the > Allegro the following day. She showed me photos of the hotel > on the Internet, and the picture showed a beautiful beach, > so we went. BIG MISTAKE. There is NO BEACH, just rocks and a > small man made "lagoon" that is filled with water from the > underground river, not even salt water. The hotel is in the > jungle! The water was so cold that people from Canada could > not go in the underground river water. > > We were not happy being lied to about the situation and > irate when we couldn't get into the Allegro. It was a total > waste of a week, we go for the therapeutic effects of the > salt water. > > Don't think this is an isolated incident, folks. They > overbooked the Allegro by 50 to 100 rooms per night the > entire week we were there, December 1-8, 2010. I think they > did it to fill up the Grand Flamenco. In the event this > happens to you, we talked to people who got tickets to the > park, day passes to the Allegro, cab fare, etc. So, demand > lots of perks. I was told that they were even putting people > up at Viva Wyndham Maya in Playacar. They would do nothing > for us and we are currently pursuing it through our travel > agent. > > Now, the Grand Flamenco Xcaret is three times the size of > the Allegro, so you have to take trams everywhere on the > property. The televisions in the rooms are very small and > the sound was horrible. They sprayed for bugs daily which > made us sick. Kids everywhere screaming, no lounge chairs > available at the man made beach. Service in the restaurants > was horrible, we couldn't even get water or tea. They have > no fresh juices, all made with sugar. Food was so-so, not as > good as other all-inclusives. There was the smell of sewage > everywhere, even in our bathroom and outside the > restaurants. The soap container in our shower was broken and > we reported it on arrival. It was never fixed it in the > eight days we were there. > > This Flamenco hotel is in the middle of nowhere, $12 taxi > to Playacar, additional $20 to the airport. When we went to > the lobby to get in a cab to Playacar, this timeshare guy > blocked our way and tried to prevent us from leaving! Very > obnoxious. We spent $24 per trip and lots of wasted time going > back and forth, just to hear they have no room for us!!! And that, the mgr. was not there> We came back feeling sicker than when we arrived due to the > bug spray and being in the jungle with allergies from all > the trees. Beware of Occidental anywhere. I have been > traveling the the Riviera Maya twice a year for over 25 > years and this is the worst experience I have ever had.
2692 days ago by BarbaraF
It seems like this is a very common problem in Mexico. My wife & i bought into a Royal Elite Timeshare in Playa del Carmen. We stayed in sandos caracol resort & signed contract for royal elite. we've found out in the last few months that availiablity of resorts that we require are very limited (sales person shown us extensive range of hotels). flight deals are no better than booking myself. we enquired to stay lanzarote sandos dec 2012 the ai rate is in total $1900 for the week. i feel that this is going to be costly in the long run, not the ideal deal that was sold to us. This is a forum with more complaints about this company:

I'm in the process of calling the BBB and PROFECO and seeing what they can do. Possibly the attorney General also!!

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