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Office Depot Store #2206 UPS Paid $459.21 to ship packages home, not all received - Date paid 9.7.2011 Los Angeles, California
27th of Dec, 2011 by User323723
On September 7th, 2011, I went to Office Depot and arranged to ship three suitcases and six packages. The clerk issued tracking numbers and weighed the packages. I was charged 459.21 for this service. I left Los Angeles and waited patiently for my packages. Three arrived, four more arrived approximately two days later and as I realized that two had not been delivered. I promptly tracked thru the UPS tracking system and found that one package was "In Transit" and the other package was "Order Processed: Ready for UPS pickup". I called the local store four times for information regarding my articles, I was promised that I would be called back. I was first told that there was no record, I then faxed a copy of the receipt to the store. Finally, out of desperation - I called the corporate office and spoke to a "Tara Harp" who very rudely informed me that shipping packages was a service that they offered their customers and that all communication needed to be addressed to UPS. Okay, so I contacted UPS, who informed me that Office Depot needed to initiate an investigation. Because the level of my frustration was reaching the boiling point, this employee stated that she would initiate the investigative procedure. I have not received any communication from UPS nor Office Depot regarding this matter. I tried to file a missing package claim on the UPS website but this process is impossible because the site puts you into a loop by requiring a customer number and of course, I don't have one. This is simply ridiculous and this type of business practice must be stopped. If one pays for a service and doesn't receive the service and is damaged in the interim, why should they be ignored?

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