Orchard Lakes Apartments Austin Highland Development Company Rude disrespecting staff, unfounded fines, unkept living quarters, horrible customer serv

1st of Dec, 2011 by User844698

This place is hell to live in. They constantly find things to fine their renters about just to gain money for themselves. They dictate what you can and cannot own and where you can keep it. When it snows... you must immediately shovel out and move your car as soon as it stops snowing or they will have it towed at YOUR expense for absolutely no reason. Also, the maintenance men have keys to your apartment and walk in whenever they'd like, without warning. Thus far, I've had $300 worth of personal possessions and money from my son's piggy bank stolen from me. When you mention it to staff they accuse you of lying and tell you that you either misplaced it or never had it, and it's not their problem. The place is over priced as the buildings are falling apart, made up of cheap parts and appliances, and hasn't ever been painted or cleaned the entire 5 years I've been trapped here. The staff harasses you and makes threats about terminating your lease over such small things as baby toys being on the floor for the maintenance men to trip on (when they weren't even supposed to be there in the first place.) The grounds are never kept up. The grass grows a foot tall before they cut it in the summer and they barely ever shovel or salt. The staff is rude and treats their renters like employees and don't even care that they live here. I recently found out that they allow section 8 to live here when I pay $1200. I do NOT like that. Also, there is 4 mexican families living in apartment #4. Illegal no doubt. The smoke marijuana in the hallways and I CONSTANTLY have to call the police on them. I mention it to staff and bring my police report and they don't care. People drive to the back parking lot to do drugs. I've watched them more then I can count on one hand. The place is turning into a ghetto and our rent is GOING UP! I've had numerous packages stolen from me. I made arrangements with USPS, UPS, and FEDEX to ring my buzzer when they arrive so they don't get taken. The buzzer is broken. I went to the office and reported it. CAROL, the office lady who is seemingly miserable in her choice of careers, she told me first that the mailman doesn't buzz. When I mentioned UPS, she said he lied about buzzing. When I mentioned FEDEX she said I only had 2 packages delivered and had gotten them already. When I mentioned to her that I was tracking a Fedex package online and it said delivered to HER office she said that I was LYING!!! I couldn't believe it. I told her pizza hut can't deliver either. She said, "I will put in a work order but it will be a waste of time and money." Someone in there looking to rent apologized to me for having my package taken and for "being treated so miserably in your home" then threw the papers back at Carol and told her he was "More then uninterested." Then again, Carol doesn't treat anyone with respect. My neighbor finally got out because her husband got stationed in MD for the US military. They charged her $2,000 to break her lease a month early and, even though her house was immaculate, kept her security AND pet deposit saying their were damages. They lost $2,500. This place is a miserable place to live and if I can save 1 family from being as miserable as my husband, son, and I am, I will do it. If you really want the real deal on this complex that is laughingly referred to as "luxury apartments" ask one of the tenants that have been STUCK here. Any single one of my neighbors will have a horror story to tell you. Save yourself the hassle and move somewhere where they respect you and your home and not govern it.

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