PcCare 247

PcCare 247 Pc Care Misleading and a scam , Internet

28th of Apr, 2011 by User832718

STOP! Do not give your credit card number to them!! scam!
When my computer was attacked by a virus I tried to locate Norton's antivirus number since I had just purchased Norton 360. It was not easy, obviously, and was mislead to believe (verbally too) that pc care was Norton's "software technical support". They told me that it was NOT a virus but my network had been hacked into and for $299.95 they would resolve the issue and give me a 3 yr guarantee that I would not have any more problems. I questioned if the company was legit. They, remotely on my computer, showed me "documents" with their connection to Norton.
Long story short, they got my money. After having the same problem on the same day I was told that they have a "team of tech. working on it because they have never faced this issue before, the hackers were that good." Still having problems the next day, I was told to call Dell because it was a hardware problem not a software problem. Dell, said it was a software problem, that I still had a virus. My daughter located the correct number for Norton who said they are not affiliated with Pc Care and do not stand behind them and yes, it sounds like I still have a virus and was not "hacked" into.

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Comments

4643 days ago by Honey Galore

I ALSO WAS ALMOST A VICTIM.I HAD AN ERROR CODE POP UP ON MY SCREEN AND GOOGLED TO FIND THE PHONE NUMBER TO NORTON AND I ENDED UP FINDING PC CARE WHICH ISNT EVEN AFFILIATED WITH NORTON.TO MAKE A LONG STORY SHORT THEY TRIED TO TELL ME MY COMPUTER WAS HACKED AND I NEEDED TO PAY $99.TO HAVE IT FIX.I REFUSED AND NEW THAT THERE WAS NO WAY IN HELL I WOULD PAY ANYTHING WHEN MY COMPUTER WAS SUPPOSED TO BE PROTECTED FOR A YEAR.I POLITELY DISCONTINUED THE CALL AND TRIED TO SPEAK WITH SOMEONE ELSE BUT THIS TIME I WENT TO YOUTUBE TO GET THE ACTUAL NUMBER TO NORTON WHICH IS 1800-441-7234.WHEN I CALLED I TOLD THEM MY SITUATION AND TOLD THEM THAT I HAD SPOKE TO ANOTHER REPRESENTATIVE BUT THEY TOLD ME THAT THERE WAS NO RECORD OF THAT CALL.AGAIN TO MAKE A LONG STORY SHORT I FOUND OUT THAT THE PEOPLE I CALLED EARLIER WERE TRYING TO SCAM ME SO STAY AWAY FROM THIS NUMBER 1855-293-3819.NORTON ALWAYS ASKS FOR UR CASE CODE AND ALWAYS GIVES ONE AT THE END OF YOUR CONVERSATION WITH THEM ALONG WITH SENDING A CONFIRMATION EMAIL.SO BEWARE.IF I WERENT SMART I WOULDVE PAID THE $99.00 THANK GOD I HAD THAT VOICE IN THE BACK OF MY HEAD THAT TOLD ME THAT THERE WAS NO WAY I WAS GOING TO PAY.I RECOMMEND NEVER GIVING OUT YOUR CREDIT CARD UNLESS YOUR SURE OF WHO THE PERSON IS AND IT IS SAFE.