Playon Television and MediaMall Jeff Lawrence, President and CEO,David Karlton, Chief Technology Officer,Tracy Lawrence Burman, Chief Operating Offic

19th of Jan, 2013 by User783469

I purchased an online television service called Playon and it's partner, Playlater...it is supposed to supply many many television shows online that I cannot afford on cable. They offer three ways to pay, I took the $59.99 package, their top of the line. Before I purchased anything I very carefully read all the fine print in the deal, to make sure that if I didn't like it I could get my money back. They have a sales page that goes '1,2,3, easy download and you have your programs.' Nothing could be further from the truth, you almost need to know how to program to use this. Also it is not compatible with my personal equipment, it went on but the digital signal kept breaking up. With all the new gear available out there, I thought it sounded like a good idea and if it worked, it is a good idea..but again, the menus were very very complicated, they kept sending me mail to fix my tech up and told me to dump Norton, my anti virus, and Comodo my firewall. That's when I realized something was wrong..so of course I went to find their 800 number for tech support, but they have NO PHONE NUMBERS AT ALL.. So I typed in returns, and a page came up saying sorry to see you go. I gave my name and license number for a refund, and instead I got an error message saying ' we can't give you a refund because instead of a monthly plan you picked a one time pay plan." But on the SALES PAGE it says 30 days to refund, only the longer you take the less you get back. But it still guarantees a refund.. so I wrote to support who told me they'd get back to me in 24 hours, instead I got a machine-auto letter saying they are evaluating my letter but I should check the technical sites again , and fix my computer so that their equipment works...I don't want to do that..you pay for Netflix, you get a movie, no fuss no problem you dont' have to adjust anything and I JUST WANT MY MONEY BACK...these is a devious sneaky lying dangerous company..THEY WOULDN'T REFUND ME IN LESS THAN 18 HOURS...please avoid Playon tv, or Playon television and Playlater (supposed to record to your pc like a tivo)...it's a terrible product and they are stealing my money...if anyone can help I would greatly appreciate it..thank you...oh they are owned and run by a huge conglomerate called MediaMall based out of NY, a giant company...but they must need my $60.00, I am very very upset and hope this helps a lot of people

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