Consumer reviews and reports on scam companies, bad products and services
Please do yourself a favor and find another dealer for your repair or maintenance jobs.On 24th Decem
6th of May, 2010 by User387987
Please do yourself a favor and find another dealer for your repair or maintenance jobs.On 24th December 2010, I had taken my 2006 Honda Accord to Metro Honda because my turn signals were not working. A $23 part called turn signal flasher relay solved the problem. But the service advisor, Juan Gallego conned me into unnecessary and over-priced repairs totaling over a thousand dollar. Yes, I got fooled by the dealership and I present below how: 1) For replacing the $23 flasher relay, the dealership charged me around $140 in labor on 29th December. I had to come back because the part was not in stock on 24th December. Later, I called another Honda dealership who quoted me $51 in labor charges for replacing the flasher relay. 2) The dealer charged me $150 for replacing the battery in my car - $108 in battery cost and $42 labor for putting the battery in. The $42 charge for placing the battery is exorbitant and the battery cost itself is too high. I am staring at a coupon from another dealership for $90 for 100 month battery replacement. Moreover, my battery was fine to begin with. I just had a coupon for checking the battery for free and therefore I asked for it. However, I got conned by Juan Gallego as he told me that my battery was so weak that my car would need a jump start to get out of the shop. 3) On 12th October 2009, I had taken my car to this dealership. At that time, they recommended that my rear brakes needed to be replaced and quoted my $290 for it. Then, I was smart and ignored their recommendation. During the current visit on December 24th 2010, they recommended $70 for rear brake adjustments. This goes to show that they were recommending a totally unnecessary repair on 12th October 2009. This time they made it up by charging me $280 for front brakes. Before getting fooled by Juan, I did say that I could get my front brakes done at less than half their cost at Pep Boys, so why should I get the job done at the dealership. The way Juan conned me into it was by saying that Pep Boys would put cheap Chinese brakes while the dealer would put genuine Honda brakes. However, later I found out that the cost of the part was only $69, while the dealer charged me $211 in labor alone - a total con game. 4) Likewise they charged me $200 for some emission service which I don't even know what it was for and whether it was really necessary.The only reason I got conned this time was because I just had a baby. I was planning of buying a new minivan from Metro Honda. However, now I know that I will not be buying it from Metro Honda.

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