Consumer reviews and reports on scam companies, bad products and services
PLIMUS
plimus internet transaction fraud Internet
5th of Jun, 2011 by User628563
I recently purchased Safe Torrents Lifetime Trial via Plimus for $1.00 on June 3, 2011.
Three days later, which is today, I got an e-mail receipt from Plimus for "my" purchase of another lifetime trial for Safe Torrents for $29.95, which I did NOT authorize to purchase for that amount of money. I tried to access the Plimus web page, however, I was not able to log-in because I did not even have a password for "my" username that Plimus randomly gave, which is consist of 30 digits of numbers. The fact that Plimus freely overused my financial information for fraud transaction makes me angry and I am very upset that Plimus might do this fraud again to me with my information in anytime. I am reporting this fraud transaction to my bank tomorrow.
Comments
3280 days ago by Adelia
Same thing happened to me too! I wrote to them and got this answer: "Hello,
Thank you for contacting Plimus. This is an automated response. Our Customer Service team responds to emails in the order in which they are received, and you can usually expect a reply from us within 1 business day. Thank you for your patience - we will answer your email shortly.
If you are a shopper requiring assistance with your order, please visit this link: http://www.plimus.com/assist
Regards,
The Plimus Team"

and then succeeded in putting forward the issue.
Now here we are ...

"Dear Customer,

PLEASE READ THE IMPORTANT INFORMATION BELOW.

You have reported a problem to Plimus related to your recent order of SafeTorrents Lifetime trial.

This action has triggered our Dispute Resolution Process that enables you to communicate with your Vendor through the dispute system.

Our objective is to resolve the matter to your satisfaction as soon as possible by providing both parties an opportunity to communicate on the matter.

The Vendor is given a week to make a response to your initial message. After that, you are asked to reply within 5 days of his response.If the Vendor does not receive your response within 5 days, we assume that you are satisfied with the answer and automatically close the dispute.

If the dispute is not resolved after 2 weeks, it will be reviewed by the Plimus team to progress towards a final resolution.

We understand that this may require time and thank you for remaining patient and courteous throughout the process.

If you are not obtaining the results you are looking for through the communication with the vendor, please let us know and we will enter the resolution process directly.

Please see the dispute correspondence below:
CUSTOMER : Unfamiliar transaction (I didn't buy this) - I recently purchased Safe Torrents Lifetime Trial via Plimus for $1.00 on June 8, 2011. tr. id: 59543018 And today, I got an e-mail receipt from Plimus for my purchase of another lifetime trial for Safe Torrents for $29.95 - tr. id. 42225077, - which I did NOT authorize to purchase for that amount of money.
I ask, how could this happen?
I want you to be reversed this amount.

Bagi Adél

We will email you upon any update made to this request. You can also track it online at the following URL:
https://shoppers.plimus.com/jsp/order_locator_info.jsp?refId=2F7BBE9ADDA3AF06&acd=DA7D77CFFA94C655

PS: If you did not report a problem with this order, or require any assistance or information, please let us know by filling the following form: http://www.plimus.com/assist

Plimus refund policy: http://home.plimus.com/ecommerce/company/legal/refund-policy

Kind Regards,
The Plimus Team"
3279 days ago by Adelia
Good news! I have the money back! I suggest you look for them! "The dispute for invoice # 42225077 was just updated. Comments: VENDOR : Full refund ( USD 37.44 ) - customer request."
http://home.plimus.com/ecommerce/shoppers/customer-support - only the order number must be entered and there is the option to choose a refund.
3248 days ago by Finseth
There is small gray print on the signup page that says, "* Trial terms: After 3 days period you will be charged for the lifetime service. You could easily unsubscribe any time during trial period. " I could not find the fee for a lifetime service anywhere on the site. Most of these "trial" memberships will convert to some sort of monthly bill. I was going to sign up, but the fact that they obscure what the trial really is (signing up for a monthly fee unless you cancel), and the fact that they don't disclose the fee amount has changed my mind.
3235 days ago by Hmoulster
I am in the same boat. My son has a You Tube account, and received a message on You Tube, from a "Becky" with a link to a "You Tube Membership" account, to increase his viewings/traffic to his account. This was supposedly USD 1. He entered my credit card details, with my permission (I'm normally so careful with this kind of thing, I can't believe that I allowed it) As we are in South Africa, they deducted R363.00 off my account as opposed to R7!
When I tried to reply to their "receipt for payment" email address, to cancel immediately, my message has been returned as undeliverable.
I have reported this to the fraud division, at my bank and stopped my card.
I will now try the link that Adelia has given (thanks Adelia!) to try and get a refund, although I don't hold much hope.
After googling Plimus, what I don't understand is that their fraudulant activities have been going on for many years, and they just keep resurfacing in different guises.
I want to warn anyone out there with regards to the You Tube link.
3104 days ago by Serlene Carrington
please returned my money for me, i did not authorize you to take out my money .please returned it .asap

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