Consumer reviews and reports on scam companies, bad products and services
Primecast
Primecast is no good at all, not only with their service that sucks but with their billing !!!! Pompano Beach, Florida
7th of Jul, 2011 by User257670
The apartment complex where I live uses Primecast for the TV service through DirecTV, Internet, and phone. Since day 1 has been having all types of problems; specially technical; but now even more when it comes to billing. On the bill that received for July things got worst. This is the e-mail that I sent to Primecast: Upon receiving the new bill today in the mail brings a problem being much higher than what it has been before and what was told that it would be. To add to it, no services has been added or changed prior June 25, 2011 adding HBO but that won't be affect this bill and will be next month. Since day 1 has been having ALL types of issues with your service - you name it ! On August 16 will be 1 year of having your service. Not 2 bills have ever been for the same amount each month. Within the year it has been only 3 services changes to the account. HBO was canceled, the phone service was canceled, and now adding again HBO. When called customer service and questioned the charges on this bill was told that they realize they missed a $10.00 HD Entertainment package charge, and a $7.00 DVR Entertainment package charge, but they realized that in May it has never been charged. Now they are charging that and have said that they can go back to the original time that we got the service and charge for the whole year because they said were supposed to always been charged for it. Also on this month's DirecTV charges are being charged double because Primecast did NOT charged for the DirecTV charges last month. On top of this were told that in August the $24.00 DirecTV Spring promotion credit will end adding an additional $24.00 to the bill. As of today I have been told that without HBO for next month the bill will be $117.00 This apartment complex has a flyer from Primecast in which clearly advertises a PROFESSIONAL package that includes ENTERTAINMENT PLUS (CHOICE plus HD Channels & DVR Service), plus Supreme (15M/3M - Home office and online gaming), plus Unlimited Voice (Unlimited nationwide calling + 9 calling features including voicemail) plus Home Office & Gaming Optimization (Includes Static IP, higher bandwith bursting, higher prioritization) for $129.99 per month. Also it clearly states this is for new or existing customers. I am attaching a copy of this for your information. When asked if going to be paying $117.00 for 2 services why can not have this promotion ? Was told that was not eligible for it because I have a $5.00 National Spring 24 mo. email promotion. To summarize, when we got service installed in August 2010 were told that the monthly bill will be about $85.00. Then when started having issues at the beginning of the year after the phone service was canceled were told that the bill was going to be about $95.00 which is an increase from having 3 services. Now still only have 2 services and they are saying that the services will be $117.00 NOT including the premium movie channels. So, how come when had ALL 3 services was less money than now that have only 2 services it went up and now with other changes is going up again ????? On an additional note was told that had a 24 month agreement when originally had no agreement at all and a month to month. Never agreed to any commitment agreement. Explain ALL this ? Also they are saying that in August it will be another $24.00 which brings the bill close to almost $150.00 for the same 2 service that has since March. Being this the case you are MORE expensive than the other companies when your advertisement all the time says: "Lowest Price Guarantee". The same applies to your advertisement also says "Outstanding Customer Care" and "Unbeatable Products and Services". All this is clearly a lie !!!! Unfortunately this apartment complex is ONLY wired for your service, Primecast, and there are not other choices. If there were, such as Comcast, will switch to them but are stuck with your service since is either that or nothing. It is a shame since it is a great apartment complex and the only bad thing here is Primecast.
Comments
2481 days ago by PrimecastResponse
Here at Primecast, we pride ourselves on giving our customers the best there is to offer when it comes to television, Internet, and phone services. We also strive to extend the utmost care to our customers when they reach out to us. Primecast would like to sincerely apologize for any difficulties or inconveniences you have come across, especially if you are not receiving the customer care you expect from your provider. We are always willing and able to assist our valued customers in resolving any issues there may be. Please contact our customer service call center at (866) 671-1117 or email us at [email protected] so we can help you with any concerns or if you have any comments/suggestions that we will find useful!

Thanks!
The Primecast Team

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1 days ago by User90356
Rod Jacobs, Rapist Landlord - Rod Jacobs, Rapist Landlord
There is this sick Negro pervert, by the name of Rod Jacobs, who lives at 520 2nd Avenue,...
2
2 days ago by davidanderson
CUBAAZ ICO Scam Exposed!! - I worked for 6 months on daily basis but CEO of Cubaaz...
CUBAAZ ICO Scam Exposed!! CEO of Cubaaz, Mickael Mosse didn't pay a single penny to their...
3
2 days ago by davidanderson
CUBAAZ Company - I worked for Cubaaz for 6 months but Mickael Mosse, CEO of...
CUBAAZ ICO Scam Exposed!! CEO of Cubaaz, Mickael Mosse didn't pay a single penny to their...
4
4 days ago by Watchman6880
Tressa Duniphan - Tressa Duniphan Brittany Meyersberger Beware Master Con...
Bountyhunter7, I am the OP. I never saw any of these comments over the years. If you see my reply...
5
5 days ago by sanjivrathore
CUBAAZ SCAM Exposed!!! cubaaz.io - Cubaaz didn't pay a Single penny to their Employees...
CEO of Cubaaz, Mickael Mosse didn't pay a single penny to their Employees. Mickael Mosse...
6
6 days ago by User49562
CUBAAZ Company - I worked for Cubaaz for 6 months but Mickael Mosse, CEO of...
CEO of Cubaaz, Mickael Mosse didn't pay a single penny to their Employees. Mickael Mosse...
7
7 days ago by fareena24
Four boy trucking owner - The owner of four boy trucking is fuck up. Robbing...
The owner of four boys trucking company shahab Roy khan took the amount of $8, 000 to do a job for...
8
9 days ago by Triniwoman346
Roy SHAHAB Khan - SCAM ARTIST claims he does TAX LEINS but STEALS your MONEY!
I have been dealing with this man for over a month. Gave him $2200 in cash and was supposed to...
9
12 days ago by Richard B. Davidson
Roy DeFranco of Hudson Bay Company New York City - Hiring Sex Workers From SeekingArrangement.com!
This post is complete BS, and obviously written by someone who is envious and jealous. Nicole...
10
14 days ago by annu
ORANGELAB (INDIA - ORANGELAB (INDIA) orangelab.in ORANGELAB CEO: LINGU...
yes chockalingam is a fraud now they have changed his company name virkshatech
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in