Consumer reviews and reports on scam companies, bad products and services Print Place, Doesn't Live Up to Satisfaction Guarantee Arlington, Texas
11th of Nov, 2010 by User436986
We have used for a few jobs over the last year. However, our last jobs from PrintPlace (ordered three different brochures, a total of 40,000 brochures) were packaged incorrectly. Instead of being shrink-wrapped into 250s, some were packaged in 119s, 127s and 125s. We needed to get these brochures on our line for sale as we were running low, so we spent upwards of $850 of manpower and supply so we could offer these items for sale. When PrintPlace was called to discuss this inaccuracy, the PrintPlace customer service rep was extremely apologetic for this error and filed a quality assurance statement on our behalf. She said we would hear back from Mike in Quality Assurance.

I followed up after more than a week since we hadn't heard back from PrintPlace. The customer service rep patched me through to Mike with PrintPlace's quality assurance department. He first, said without researching into the issue, from his experience it was a communication error that shrink-wrapping our brochures into 250s probably wasn't possible as they would be too large. When I informed him that we had ordered these jobs from PrintPlace in the past and they were shrink-wrapped in 250s. I let him know we had to pull employees to recount 40,000 brochures and use our own supplies to repackage something we paid PrintPlace to do so we could sell our marketing tools and the cost was upwards of $850. The PrintPlace rep asked what I was asking for. I told him a resolution of credit or refund as our job wasn't completed correctly. He said this couldn't be done because there was nothing wrong with the printed material. He went on to say, that shrink-wrapping was only $35 per 10,000 brochures, so he could credit us $150. I then asked about the manpower in counting the brochures. He said he could credit $250 total and that was it. I told the PrintPlace rep I didn't feel this was satisfactory, but would bring it to my director's attention. The PrintPlace rep said he would get this in writing and I told him he needed to send it to our email on file. I have yet to see his written proposal, however PrintPlace can keep their $250 credit as we are taking our business elsewhere.

Note that PrintPlace talks up their Guarantees, but doesn't really follow through. This is taken directly from their website: They aren't just words to us! You can place your order with confidence because it's backed by our 100% satisfaction guarantee. You WILL be satisfied or we WILL make it right! PrintPlace

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

44 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
269 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
273 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
274 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in