Consumer reviews and reports on scam companies, bad products and services
Processing Solutions Best Processing Solutions Charged hidden and undisclosed fees, outrageous prices for equipment Marietta, Georgia
3rd of Jan, 2012 by User445646
In Sept of 2008 I opened a merchant account with Processing Solutions after having been with another company for 5 years. One of the first questions I asked the sales rep was did they charge an annual fee. He said that they didnt. This was the main reason I switched from the other company I was with. I thought I could save money by not being charged an annual fee. But at the end of 2008 and every year since I have been charged an annual fee contrary to what the sales rep had told me. The sales rep mislead me. When I first signed up I also asked the sales rep how long the contract was and he told me 2 years. I found out after I had closed my account in November 2011 that it was an automatic renewal contract every 2 years. This was never mentioned by the sales rep and should have been disclosed and not kept hidden. On Dec 27 2011 about a month after I closed my account I noticed a withdrawal of $740.50 taken out of my checking account on 12/06/11 from Processing Solutions . Not knowing what it was for I called about it and was told that $250 of it was
for early termination after being with them 3 years. I had relied completely on what their sales rep who I had trusted had told me that the contract was just 2 years.
The remaining charge of $490.50 was for a Verifone 1000 penpad that I didnt return. You can buy the same pinpad a new verifone 1000 on ebay for around $70. I had owned my own credit card machine but had forgotten that I had used a pinpad
of theirs. I still had the penpad in my possession and offered to return it for a refund of the pinpad charge of $490.50. Amanda the customer service lady I was talking to told me that once I was charged it was to late to return it. The contract does state that their will be a $450 charge if not returned, but I couldn't find it in the contract they faxed me that once your charged you can't return it and get a refund. I feel I was greatly mislead by Processing Solutions and their sales rep. They kept important information hidden and undisclosed that would result in hidden fees that I would owe when I closed my account. I Would never recommend this company to any business especially small businesses which I am. The unexpected charge put me in a temporary financial strain. I am a 1 man small business and I paid Processing Solutions thousands of dollars in fees over the 3 years that I was with them and they hit me with $740.50 of hidden and undisclosed fees when I closed my account. Its a shame that companies like this can charge hidden fees and ridiculous prices for their equipment and get away with it.

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