Public Mobile

Public Mobile gave away my phone # through their ineptness and say I have no recourse Toronto, Ontario Canada

2nd of Feb, 2011 by

I have been a client of Public Mobile unlimited cellular service since June 2010 and in December, when my phone stopped working, Iwent back to the Pape and Danforth outlet to replace it. The clerk (owner), tried to serve two customers at once and gave my existing phone # to the other customer and visa versa.'

Shortly after leaving the storeIrealized what he had done and returned onlyto find out 2 hours later, nothing could be done. What followed were daily calls to a PublicMobile supervisor (Public Mobile will not give out head office info), which ended up resulting in five different phone #'s over as many days.

The Public Mobile supervisor did apologize but said nothingcould be done to compensate my loss which included my business cards and letterhead to say nothing about the advertising I had done for my business using my original #.

What Public Mobile did was offer a paltry $80 credit which included December. It's not enough! When I called the outlet for Public Mobile at Pape and Danforth the owner screamed, 'Call my 'effing' lawyer' and hung up.

This is definitely not goodcustomer service in my books. Now, if they had offered six months service it would havebeen a little more like having dinner bought for youbefore youget scr@%ed. Slightly lesspainless for sure.

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Comments

4355 days ago by Krissyleigh

Today i called customer service due to a terrible reception issue thats been going on since Feb. they tried talking over me, yelling at me. and refused to give me a reference number or a credit on my account for a poor months worth of service. this supervisors name is (Sarah Jane) apparently.

4355 days ago by Krissyleigh